My transfer is outside of general processing time. What do I do now?
If your transfer is only slightly outside of standard processing time, please give it a few extra days to clear.
If your transfer is well outside of processing time or you suspect there may be another issue, please follow the steps below.
Step 1: You can view the status of the transfer on your Brex dashboard under Cash > Transactions.
Step 2: If the transfer says Processed but it has yet to be received, contact the beneficiary. They should be able to trace it.
Step 1: Reach out to the correspondent financial institution to see when they expect the transfer to clear.
Step 2: If they can’t provide a timeline, request the following for tracking purposes.
For ACH transactions: The trace number
A trace number is a unique 15 digit number assigned to an ACH entry by the ODFI–the bank that originated the ACH transaction.
For domestic wires: The IMAD/OMAD
IMAD/OMAD is a unique number given to each FedWire payment when using the Federal Reserve Bank Service and can be used to investigate and track wire transfers after they have been sent.
For international wires: The SWIFT Message / MT103
The SWIFT message / MT103 is a standardized payment message used when transferring funds internationally. This can be used as proof of payment and for tracking incoming transactions.
Step 3: Contact Brex Support via live chat with this tracking information.