My transfer is outside of general processing time. What do I do now?

If your transfer is only slightly outside of standard processing time, please give it a few extra days to clear.

If your transfer is well outside of processing time or you suspect there may be another issue, please follow the steps below.

Outbound transfers

Step 1: You can view the status of the transfer on your Brex dashboard under Cash > Transactions.

Step 2: If the transfer says Processed but it has yet to be received, contact the beneficiary. They should be able to trace it.

Inbound transfers

Step 1: Reach out to the correspondent financial institution to see when they expect the transfer to clear.

Step 2: If they can’t provide a timeline, request the following for tracking purposes.

  • For ACH transactions: The trace number

    • A trace number is a unique 15 digit number assigned to an ACH entry by the ODFI–the bank that originated the ACH transaction.

  • For domestic wires: The IMAD/OMAD

    • IMAD/OMAD is a unique number given to each FedWire payment when using the Federal Reserve Bank Service and can be used to investigate and track wire transfers after they have been sent.

  • For international wires: The SWIFT Message / MT103

    • The SWIFT message / MT103 is a standardized payment message used when transferring funds internationally. This can be used as proof of payment and for tracking incoming transactions.

Step 3: Contact Brex Support via live chat with this tracking information.

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