Cancel cash transfers

Once you’ve initiated a wire transfer from your Brex business account, you won’t have the option of canceling it. If necessary, you can get in touch with your receiving institution to arrange for the transfer to be sent back after it arrives. You can send amendments after your wire transfers have gone out if you need to make adjustments to the instructions.

Depending on the time your ACH was sent, admins can cancel ACHs by following the steps below. Step 1: Navigate to Account > Business account > [Brex business account name] > Transactions. Step 2: Select the payment and click the ⊘ icon. Step 3: Click Cancel. Payments without the cancel button are already being processed or have already been delivered and can no longer be canceled. The cancellation window is even shorter if the ACH is initiated between any of the following times:

• 6:30 am and 7:00 am PT
• 10:30 am and 11:15 am PT
• 12:30 pm and 1:15 pm PT

If you no longer have the option to cancel from within your dashboard, you can reach out to the receiver to request a return.

Admins and users can cancel outbound checks from the Brex dashboard following the steps below. Step 1: Navigate to Accounts > Business account > [Brex business account name]. Under the Transactions tab, you’ll see a list of processing or future payments. Step 2: Select the check payment and click the ⊘ icon on the left side of Download transaction. Once the check has been canceled, a notification will be emailed to all admins and users on the account. Note: Payments that do not have the cancel button available have already been delivered and can no longer be canceled.

Recurring transfers that have not yet begun to process can be canceled as follows: Step 1: Navigate to Account > Business account > [Brex business account name] > Transactions. Step 2: Select the payment and click the ⊘ icon on the left side of Download transaction. Step 3: Click Cancel to cancel all future transfers. Note: You can edit a recurring transfer by clicking the three dots > Edit up until the first time that the transfer goes through. Changes can no longer be made to a recurring transfer after the first payment/deposit.

Your best, and fastest, option to get funds from an ACH or wire returned is to request that the receiver manually initiate a refund for the full amount. If that’s not possible, we can make a best-effort attempt to recall electronically transferred funds. However, this is dependent on the cooperation of the recipient and recipient’s bank, and not something we can guarantee.

Once an outgoing check has successfully been processed, it’s very unlikely that we’d be able to retrieve those funds. If you’d like the funds returned, please try contacting the receiver to ask them to initiate a refund or destroy the check.