State Disclosures

Revised April 8, 2022

Please note:

Certain services offered by Brex Inc. may be provided by Brex Payments LLC (NMLS #2035354). Brex Payments LLC is a licensed money transmitter and a wholly-owned subsidiary of Brex Inc.

Alaska

For Alaska Residents Only:

If your issue is unresolved by Brex Payments LLC at: (833) 228-2044, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

Arizona

If you have a complaint, please contact Brex Payments LLC at (833) 228-2044. If you still have an unresolved complaint regarding Brex Payments LLC money transmission activity, you may mail, email, or fax written complaints to the:

Arizona Department of Financial Institutions, Consumer Affairs Division

100 N. 15th Street, Suite 261 Phoenix, AZ 85007

E-mail: financial.consumers@difi.az.gov

Facsimile: 602-381-1225

AZ e-Licensing Portal for filing a complaint

AZDFI Consumer Complaint Portal: https://elicense.az.gov/ARDC_FileComplaint

Arkansas

1 COMMERCE WAY, SUITE 402

LITTLE ROCK, ARKANSAS 72202

TELEPHONE: (501) 324-9260

FACSIMILE: (501) 324-9268

http://www.securities.arkansas.gov/!userfiles/ComplaintForm-english%20May%202020(3).pdf

Important Notice from AR Securities Department about Consumer Complaint

http://www.securities.arkansas.gov/!userfiles/Complaint%20Important%20Notice%20May%202020(2).pdf

[… Initial complaints should be made in writing directly to the entity or individual with whom you have experienced the problem. It is a good idea to indicate on your complaint letter that you are sending a copy to the Arkansas Securities Department. If your problem is not resolved timely by the entity or individual, you are encouraged to complete a Complaint Form and send it to the Department….]

Colorado

Colorado Division of Banking

All consumer complaints filed with the Colorado Division of Banking must be submitted in writing.

Complaint Form (Word)

Complaint Form (PDF)

Send the complaint and supporting documentation by regular mail, facsimile, or electronic mail (e-mail) to the Colorado Division of Banking. NOTE: If filing electronically, scan and/or save the completed complaint form with related attachments to a PDF file, a Word doc, or Zip file, and attach to your E-mail.

Colorado Division of Banking

1560 Broadway, Suite 975, Denver, CO 80202
Phone: 303-894-7575
Fax: 303-894-7570
E-mail: DORA_BankingWebsite@state.co.us
Customer Notice (MO7) https://drive.google.com/file/d/1JvjFKSxYmKZEBTzba9zppEKkV5Bc3BOU/view

District of Columbia

District of Columbia Department of Insurance, Securities and Banking

1050 First St., NE, Suite 801

Washington, DC 20002

Phone: (202) 727-8000

Fax: (202) 354-1085

E-mail: disbcomplaints@dc.gov

Consumer Complaint Form Mail-in Version

Florida

Florida Office of Financial Regulation

Online: https://www.flofr.com/sitepages/FileAComplaint.htm. In order to file your complaint, you will need to register electronically through Online Services. A valid email address is required.

NOTE: Consumers are encouraged to file their complaints online. If you are unable to file online, please download and mail a completed paper form. Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to the Office. Instead, contact this office by phone or in writing. Communications with this office, regardless of the form or means of transmission, are subject to disclosure under Florida's public records law.

Download Consumer Complaint Form

Florida Office of Financial Regulation - Consumer Finance

200 E. Gaines Street, Tallahassee, FL 32399-0376

850-487-9687

If you have a question or complaint, please contact the consumer assistance division of Brex Payments LLC at (833) 228-2044.

Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about Brex Payments LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (800) 848-3792 (toll free).

Georgia

Licensed by The Georgia Department of Banking and Finance. (Lic. # 2035354/ NMLS# 2035354).

The Georgia Department of Banking and Finance - Consumer Resources: File a Complaint. We do not intervene in disputes between consumers and financial service providers, but we do use complaint information in the regulatory process. To file a complaint with the regulators, you may securely do so with the Consumer Financial Protection Bureau, an agency of the federal government, at http://www.consumerfinance.gov/complaint/ (links off-site) or by telephone at (855) 411-2372.

Illinois

Illinois Division of Banking

Illinois Department of Financial and Professional Regulation
320 West Washington Street, 3rd Floor
Springfield, IL 62786

Online: https://www.idfpr.com/DFI/DFIComplaintForm.asp

Complaint Intake Unit: 1-312-814-6910

Toll-Free Number: 1-888-473-4858

Division of Financial Institutions Fill In and Print Complaint Form for Currency Exchange and Title Insurance https://www.idfpr.com/admin/DFI/F1717DFICHI.pdf

Kansas

Complete consumer assistance PDF form https://www.osbckansas.org/consumers/complaintform.pdf
Attach copies of documents related to your concerns, such as contracts, monthly statements, receipts and correspondence with the company. DO NOT SEND ORIGINAL DOCUMENTS AS THEY WILL NOT BE RETURNED.
Mail or fax the completed consumer assistance form and attachments to:
Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs Department
700 SW Jackson St, Suite 300
Topeka, KS 66603
Telephone: (785) 296-2266
Fax: (785) 296-6037
Email: complaints@osbckansas.org
File a Complaint/Consumer Assistance

Maryland

Maryland Commissioner of Financial Regulation

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Brex Payments LLC, License Number 12-2035354, NMLS # 2035354 at:

Commissioner of Financial Regulation

500 North Calvert Street, Suite 402
Baltimore, Maryland 21202
Attention: Consumer Services Unit
Toll Free at (888) 784-0136

Minnesota

(last updated by the state in 2021)

To make a complaint, please make a call contacting the following:

Minnesota Department of Commerce

85 8th Place East, Suite 208

Saint Paul, MN 55101

(Local) 651-539-1500

(Complaints) 651-539-1600

Tennessee

Brex Payments LLC is licensed by the Tennessee Department of Financial Institutions as a money transmitter.

Virtual Currency Disclosure

The Tennessee Department of Financial Institutions does not regulate virtual currency. Please note that this license and the required surety bond do not cover the transmission of virtual currency. The Tennessee Department of Financial Institutions does not regulate virtual currency. Tennessee’s Money Transmitter License and the required surety bond do not cover the transmission of virtual currency. However, any company that offers to exchange, administer, or maintain virtual currencies for sovereign currency may be subject to state regulation and licensing as well as federal regulation. To verify a licensed Tennessee Money Transmitter, please click HERE or visit the NMLS Consumer Access website HERE.

Washington

Washington Division of Consumer Services

Department of Financial Institutions
Division of Consumer Services
P.O. Box 41200
Olympia, Washington 98504-1200
Online: https://dfi.wa.gov/file-complaint
Mail or fax: https://dfi.wa.gov/sites/default/files/money-services-complaint.pdf
Call: (360) 902-8703 or 1-877-RING DFI (1-877-746-4334)
TDD (360) 664-8126
FAX (360) 596-3868
Email: CSEnforceComplaints@dfi.wa.gov

Wisconsin

If you have a complaint, please contact Brex Payments LLC at: (833) 228-2044. If you still have an unresolved complaint regarding Brex Payments LLC money transmission activity, you may file it by contacting the Wisconsin Department of Financial Institutions online.

WI e-Licensing Portal for filing a complaint: Wisconsin Department of Financial Institutions Complaint Portal: https://www.wdfi.org/contact_us/ComplaintDefault.htm

Virtual Currency Disclosure

The Wisconsin Seller of Checks law does not regulate virtual currency. Therefore, such transmissions are not covered under the Wisconsin license.