How do I cancel a trip with Brex travel?


Note: If your team doesn't have access to Brex travel, an account or card admin can go to Company settings > Plan and billing in the dashboard. From here, you can click on Enable travel, or Schedule a call to learn more.

Please keep in mind that you cannot transfer your booked arrangements to another person.

Flights

Cancelation process

Most flight bookings can be canceled by the traveler, manager, or copilot in the Brex dashboard or app.

To cancel your flight in your Brex dashboard, go to Trips. Click on the trip card that shows your travel itinerary > Manage reservation. Scroll to the flight you want to cancel and click the three dots on the top right of the flight. Then click Cancel and confirm the cancellation

To cancel your flight in your Brex app, go to Trips. Under Upcoming trips, tap the trip card that shows your travel itinerary, and Scroll down and tap Cancel flight.

If you have trouble canceling your flight or would like assistance, please contact Brex travel support. Some flight cancellations are not self-serve. If this is the case, a chat prompt will open and connect you to Brex travel support.

Unused tickets

Unused tickets (flight credits) are typically administered by the airline when a passenger cancels a non-refundable flight before departure. Unused tickets are originally issued in the traveler’s name — which may be changed by the company in the future — and are associated with the company org ID, as well as a PCC. The flight credit is only redeemable through the same airline that issued the original nonrefundable ticket.

Partial credits may also be issued by the airline at their discretion. These are typically issued as a result of a partial cancellation of a flight itinerary possessing multiple flights. These credits have different rules for different airlines. It is possible for certain airlines to restrict Brex travel from administering the partial credit to a new booking.

The unused ticket can be redeemed for future use in Brex travel, and can be redeemed directly at checkout. In the context of Brex travel, an employee who was issued a flight credit would not be able to book directly with the airline outside of Brex travel for personal use. The flight credit would need to be exchanged via the PCC for your specific org ID for the company’s use only.

Note: Flight credits can only be used towards the purchase of a new flight + taxes and cannot be applied to fund price differences for flight exchanges. Unused tickets cannot be applied to cover the cost of the trip fee or other ancillary airline expenses such as seating, checked baggage, or Wi-Fi.

If the cost of a new flight is more than the amount of the unused ticket credit, the full amount of the unused credit will be applied to the flight, and the remaining cost of the flight will need to be covered by your payment method of choice. If the cost of the flight with taxes is less than the amount of the unused ticket credit, the full amount of the unused credit will be applied to the flight. However, a refund for the remaining amount is not guaranteed and is subject to the discretion of the carrier.

You can view your unused credits in your Brex dashboard by going to Trips > Travel profile > Payment > Unused credits. Any credits you have will be shown with amounts and airlines specified.

For help using an unused ticket for a future flight, please contact Brex travel support.

Hotels

To cancel your hotel in your Brex dashboard, go to Trips. Under Trips, click on Hotels. Click the trip card that shows your travel itinerary and go to Manage reservation. Scroll to the hotel you would like to cancel and click on the three dots on the top right of the hotel, then Cancel.

To cancel your hotel on mobile, go to Trips > Hotels. Tap the trip card that shows your travel itinerary. Choose the hotel you want to cancel under Upcoming trips. Scroll down and tap Cancel reservation.

Some hotel cancellations are not self-serve. If this is the case, a chat prompt will open and connect you to Brex travel support.

Rental cars

Most rental car reservations are not paid until pickup and, unless otherwise stated, can be canceled prior to pickup without penalty within your Brex app or dashboard.

If you need to cancel your rental car booking on or after the pickup date and time, please contact the rental car provider directly.

If you can’t cancel your rental car on your own, or if you’d like help from a travel agent, please contact Brex travel support.

Refunds

Trip fee refunds

We understand that unexpected changes can happen, but trip fees are generally nonrefundable. However, in the unlikely event of a ticketing failure, a refund will be issued for the trip fee.

Note: Refunds cannot be provided in the form of Brex points.

If the airline cancels the flight, we’ll refund the booking fee you incurred as part of your ticket purchase. This refund only applies when the airline initiates the cancellation, and not when you cancel your booking on your own accord.

Booking refunds

If the reservation you’re cancelling is refundable, you may be eligible for a full or partial refund based on the terms and conditions of the reservation. Contact the travel website or the airline/hotel directly for the status of your refund request. You may need to provide documentation, such as a confirmation number, booking details, and payment information to process the refund. The refund process can take several days or weeks to complete, however, the US Department of Transportation advises that airlines issue refunds within 7 business days.

If your reservation is nonrefundable, you may not be entitled to a refund. Nonrefundable reservations are typically less expensive than refundable ones, but come with stricter cancellation policies.

If you initiate the refund due to a change in plans, the refund policies depend on whether the booking was made as refundable or nonrefundable. If the airline cancels the flight, you are generally entitled to a full refund, regardless of the booking type.

Please carefully review the terms and conditions of your booking before confirming your reservation, and contact the travel website or airline/hotel directly if you have any questions about their refund policies.

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