Travel rewards
Overview
Account and card admins can exchange their Brex points for flights and hotels using Brex travel. This article explains more about Brex travel.
Your company’s reward points can be used for pre-paid flights and hotels. Certain content may not be eligible for booking via reward points. This includes — but is not limited to — flights with European low-cost carriers, hotels denominated in non-USD currencies, and hotels that are postpaid or partial payment. If available, the option to pay via reward points will be shown on the checkout page.
When redeeming reward points to book a hotel, a portion of the total amount may still be due at the property in the form of local fees or taxes. This can be paid for with any credit card. Points may only be redeemed for the portion of the payment due at online checkout.
Updating travel arrangements
Cancel arrangement
Most flights and hotels can be canceled by the traveller. In cases where online cancellation isn’t available, please contact our travel support team via chat or phone for assistance. For fully refundable bookings, it may take up to three hours for the refund to reflect in the Brex rewards points balance. Refunds will be issued within three hours for refundable hotels and voidable airline tickets (so long as they’re canceled within the 24-hour void window). Refunds for refundable airline tickets will be issued within 7-10 business days.
Update arrangement
Most flights can be modified by the traveler. The Brex travel support team is available via phone, chat, and email to assist with subsequent changes to flight bookings.
If you can’t update your hotel booking, you can contact the Brex travel support team via the Trips tab to change it. Please be aware that modifications to a hotel booking are highly dependent on its refund policy.
Any supplier-specific change fees applicable can only be paid with a credit card. Reward points cannot be used to pay for such change fees.
Fees
Trip/booking fee
There is no trip or booking fee when you book travel using your Brex points through Brex travel.
Change/cancellation fees
Brex travel does not charge cancellation fees for these requests. However, depending on the type of change request, the time it was made, and the type of ticket originally booked (refundable or non-refundable), airlines and hotels may charge a change fee that is outside of our control. Typically, airlines charge a change fee of $150-200 for domestic flights and sometimes up to $500 for international flights. Please reach out to our travel partners directly for assistance.
Inventory
The reward travel options available for redemption at any given time are based on the following:
- Limited availability: Airlines allocate a limited number of seats for reward bookings. If these seats are already booked or not open on your designated travel date, they won't be listed. This is especially true during peak travel periods, such as holidays and weekends.
- Hotel availability: Not all properties and/or dates are eligible for points redemptions (known as fully prepaid rates). The property decides which room type(s) and how many of each type they make available in those specific rate categories. The booking tool will display nearby properties that are offering those types of rates eligible for points redemption.
- Blackout dates: Some airlines may have blackout dates that aren’t available for rewards booking, often during peak travel periods or other busy times. It's important to check the airline's reward program terms and conditions to see if blackout dates apply.
- Schedule changes: Airlines may change their flight schedules or cancel flights. If a flight you had booked via rewards points is canceled, you may be able to rebook on a different flight or get a refund of your points.
- Partner airlines: Partner airlines may have individual rules and restrictions regarding rewards bookings. You may need to be flexible with your travel dates and destinations to find a flight that works for you.
Occasionally, technical issues may prevent rewards bookings from being processed. If you're experiencing technical difficulties, please try again later or contact the Spotnana rewards team via chat or phone from their support page.