Manage users

OverviewChanging a user’s role typeTo or from reimbursement-only userExporting CSV of usersManaging users’ cardsDeactivating and reactivating users

This article refers to a feature that might not be available in your current Brex plan. If you'd like to learn more about this feature and how to unlock additional capabilities in Brex's upgraded plans, please have your account or card admin reach out to Brex Support by clicking on Support in your dashboard.

Overview

Brex offers you many tools to add and manage team members to your account. This starts with the different options you have to invite any number of users, ranging from a single employee to an entire team. Once invited, you have all you need to manage your team, from overseeing spend to exporting data about anyone on your account.


Changing a user’s role type

Account admins can update a user to any role type. Card admins can update other users to card admins, user admins, employees, and bookkeepers (if you don’t have a Brex business account). User admins can update users to AP clerks, bookkeepers, and employees by following the steps below. Note: When changing a user’s role to either an account admin or AP clerk, they’ll need to sign into their dashboard and answer some verification questions. Only after doing this will their role type change.

Single user

In the dashboard

Step 1: Under Team, enter the cardholder's name in the search bar and click their name when it appears. Step 2: To the right of User role under the Role section, select an option from the dropdown menu to update the role type.

Multiple users

In the dashboard

Step 1: Under Team, click the checkbox to the left of any users whose role type you’d like to update. Step 2: Click Update role. Step 3: Select the new role type you’ll be applying to all selected users. If you choose Employee, check whether or not you want the user to be able to have assigned Brex cards. Step 4: Click Confirm.

Via CSV

You can change existing users’ details on Brex by uploading the CSV template after the user is activated. By using the active user’s Brex email address, you can update any fields that you wish to change.

After updating the CSV template with the user’s new details, you can upload the CSV as if inviting a new user by following the steps in this help article.


To or from reimbursement-only user

Account, card, and user management admins can change an existing user between a card-holding role and a reimbursement-only role at any time from within their dashboard. Reimbursement-only roles are suited for employees who can submit reimbursement requests but won’t have access to use any corporate cards to use their spend limits. Step 1: Sign in to the Brex dashboard and go to Team. Step 2: Click the user that you want to be reimbursement-only. Note: Confirm that their role is set to Employee. If it isn’t already, update their role type. Step 3: In the user details pane, click Roles & access and toggle on or off Spend on a Brex card.


Exporting CSV of users

If you want a snapshot of your entire team, or even just a handful of users, you can export a CSV report that summarizes their information. Step 1: In your dashboard, go to Team. Step 2: Click on Export.


Managing users’ cards

For the most part, users should be encouraged to manage their own Brex cards. However, there are some scenarios where an account or card admin may want to make changes on the user’s behalf.

Requesting cards for users

Account or card admins can request a new physical, virtual, or spend limit card on behalf of other users by following the steps below. Step 1: Under Team, search for the cardholder using the search bar and click their name. Step 2: In the Cards section in the user details on the right, click one of the following, depending on the card type you want to issue:

  • Order Brex card: Issues a physical and/or virtual card. This option is only available if the user doesn’t have a Brex card already. You will be able to select either a physical or virtual card, and the card can be assigned to different spend limits.
  • Create virtual card: Issues a virtual card that is only assignable to one spend limit.

Step 3: Follow the prompts to provide details and choose your desired card type. Step 4: If you choose a physical card, you’ll be asked to confirm your delivery address. If you need your card sooner than 7-10 business days, click I need my physical card sooner on the Processing your delivery page in your dashboard or the Confirm your order details screen in your app. You also have the option of assigning the user a new spend limit that they can use with their existing card if you’d like to better manage their spend by reading this help article.

Create a card for an existing spend limit

Step 1: Under Team, search for the cardholder using the search bar and click their name. Step 2: In the Cards section in the user details on the right, click one of the following, depending on the card type you want to issue:

  • Order Brex card: Issues a physical and/or virtual card. This option is only available if the user doesn’t have a Brex card already. You will be able to select either a physical or virtual card, and the card can be assigned to different spend limits.
  • Create virtual card: Issues a virtual card that is only assignable to one spend limit.

Note: The user must have permission to be issued a card. Step 3: Follow the prompts to provide details and choose your desired card type for the existing spend limits. Virtual cards can only be created for an existing limit if it hasn’t been assigned to a virtual card already. Step 4: If you choose a physical card, you’ll be asked to confirm your delivery address. If you need your card sooner than 7-10 business days, click I need my physical card sooner on the Processing your delivery page in your dashboard or the Confirm your order details screen in your app.

Create a new spend limit

You can assign a user a new spend limit that they can use with their existing card by reading this help article. Once created, follow the steps above to issue and associate a card with the new spend limit.

Locking a user’s card

Account and card admins can lock or unlock any cards that belong to other users in the dashboard by following the steps below. Note: If the admin locks the card that belongs to an employee or AP clerk, that user won’t be able to unlock their card again without account or card admin approval. Step 1: Under Team > Company, search the name of the user. Step 2: Click on their name and, in the Cards section, locate the card you want to lock. Step 3: Click the 3 dots to the right of the card’s name and select either Lock or Unlock. Step 4: If locking, choose the Reason for locking this card and click Lock card.


Deactivating and reactivating users

Brex account admins can deactivate or reactivate users of any role type, while card admins can deactivate/reactivate bookkeepers (provided you don’t have a Brex business account) employees, card admins, or user management admins. User management admins can deactivate/reactivate employees, AP clerks, and bookkeepers.

Single user

Step 1: Under Team, search for the cardholder using the search bar and select the one you want to reactivate/deactivate. To view deactivated users, click on Add filter and select the status Deactivated from the dropdown. Step 2: At the top right of the user's details, click the icon of a person to Reactivate or Deactivate. Note: Deactivating a user will block spend on all of their active Brex cards, as well as revoke their access to the Brex dashboard, but it won’t change the status of the user’s card to locked/canceled. If you wish to make this update, an account or card admin can lock or cancel a deactivated user’s card. If users are reactivated, their access to the Brex dashboard will be restored and they will be able to use their cards again.

Deactivate multiple users

Step 1: Under Team, click the checkbox to the left of any users whose role type you’d like to update. Note: These need to be active users who’ve accepted their invitation to Brex in order for this to work. Step 2: Click Deactivate and, in the popup window, click Deactivate again.

Terminating via HRIS

After employees are terminated in your HRIS, they’ll become available for removal in the Brex HRIS settings. You will always have control over when to remove an employee. By default, access to Brex is not automatically revoked when an employee gets terminated in your HRIS. Step 1: Go to Teams. If there are employees that have been terminated in your HRIS system, you will see a count and a button that says Suspend next to HRIS connection in the Manage team access widget. Step 2: Click Deactivate. Step 3: There will be a selection to remove terminated employees and you can select which employees you want to remove. The list of employees to remove is based on their status within your HRIS. If the employee is marked as inactive or terminated, they’ll appear in this list. Step 4: Confirm the selection and the employee will be deactivated on Brex. To disable/deactivate users as they are terminated from the HRIS, you can turn on automatic removal by following the below steps: Step 1: Click Manage next to HRIS connection in teams page Manage team access widget or go to Integrations > Manage on the connected HRIS widget. Step 2: Click Enable on automatic deactivate.

Offboarding a user

After an employee leaves your company, it's important to offboard them within your Brex account to keep your spend limits, approval flows, or other spend management procedures running smoothly. If the employee(s) you’re offboarding had any cards with recurring spend, you should contact your vendors prior to canceling that user’s cards to set up an alternate form of payment. Upon deactivating any number of users that are reviewers of card expenses / reimbursement approval chains, you’ll see an alert at the top of your Teams page that reads Approval chains are missing reviewers due to recent employee deactivations. Clicking Offboard users in the alert will prompt admins to transfer spend limit-related responsibilities, approval chains, and card management to active and relevant users. Account and card admins will also receive an email where they can assign new reviewers to approval chains. Note: You won’t receive these alerts if your company has a rule for direct manager to review. Upon deactivating any number of users, we will automatically close their stipends and travel spend limits where they’re the sole member. However, you will have to go and close spend limits for all other types.

Spend limits

For Essentials Essentials

Step 1: In Spend limits, click on the budget you want to adjust > Manage owners and members > Edit. Step 2: In the Spend limit owners and Spend limit members section, you can add an employee by typing their name under the correct column. Remove an employee by pressing the x button next to their name. Step 3: Click Continue and review the spend limit. Step 4: Finalize the changes by clicking Update spend limit. Note: Any individual or stipend spend limits of which the offboarded user was a spend limit member will automatically close. If they were the owner, the budget won’t close.

For Premium, Enterprise, and P-card Premium Enterprise P-card

Step 1: From the banner on the Teams page, click Assign new reviewers. Or, from the email, click Assign new reviewers (you’ll be asked to sign into your dashboard if you haven’t already). Step 2: You’ll see a summary of the deactivated employees to be offboarded. If all looks well, click Get started. Step 3: You’ll see a summary of an employee with complex permissions. Use the dropdown menus to assign one or more reviewers to replace the offboarded employee in all of the following sections:

  • Card expenses
  • Reimbursements

Step 4: Click Reassign approvers. Step 5: Continue on to repeat reassignment for any other users with complex permissions. Once complete, click Done. Note: Any individual or stipend spend limits of which the offboarded user was a spend limit member will automatically close. If they were the owner, the spend limit won’t close.

Was this article helpful?