How do I book travel through Spotnana?
Creating a Spotnana profile
Prior to booking travel using travel rewards, you’ll want to be sure you have a profile with Spotnana. Your Spotnana profile is created automatically when you log in for the first time via the Brex Rewards dashboard.
If you don’t have a Brex account yet, an account or card admin can make one for you in Spotnana by clicking Change traveler and Register new traveler on the home page.
In your dashboard
All Brex users are able to book travel in their Brex dashboard. Account and card admins can also redeem their team’s Brex points to book travel through the travel rewards portal.
Step 1: Click Rewards on the left side of your Brex dashboard.
Step 2: Navigate to the Travel section and click Book flights and hotels.
Step 3: Enter your desired travel details and select your flight or hotel of choice.
Step 4: Enter your personal travel and billing information. Account and card admins can also go to the Review itinerary page, click Payment Method and select Brex Points, if you’d prefer to book using your accumulated points.
Depending on the type of booking or the airline, account and card admins can cover the cost using accumulated points instead of a card. To do this, go to the Review itinerary page, click Payment Method and select Brex Points. If this option isn’t available, this particular trip might be ineligible for points redemption.
Note: You'll only have this option if you have sufficient points for the entire purchase. Split payments aren't yet supported, even when it comes to upgrading an existing reservation. Airbnb stays also cannot be booked using Brex points.
In your app
At the moment, booking travel as part of Brex Rewards is only possible via the desktop browser. Trips booked with points via your dashboard will, however, be viewable on the mobile app.
The reward travel options available for redemption at any given time are based on the following:
Limited availability: Airlines allocate a limited number of seats for rewards bookings. If these seats are already booked or not open on your designated travel date, they won't be listed. This is especially true during peak travel periods, such as holidays and weekends.
Hotel availability: Not all properties and/or dates are eligible for points redemptions (known as fully prepaid rates). This decision is made by the property of which room type(s) and how many of each type of those rooms they make available in those specific rate categories. This decision is one that is out of Brex’s control. The booking tool will display nearby properties that are offering those types of rates eligible for points redemption that you may choose from to utilize your Brex points with.
Blackout dates: Some airlines may have blackout dates during which they won’t be available for rewards booking. This is often the case for flights during peak travel periods or other busy times. It's important to check the airline's reward program terms and conditions to see if blackout dates apply.
Schedule changes: Airlines may change their flight schedules or cancel flights. If a flight you had booked via rewards points is canceled, you may be able to rebook on a different flight or get a refund of your points.
Partner airlines: Partner airlines may have individual rules and restrictions when it comes to rewards bookings. You may need to be flexible with your travel dates and destinations to find a flight that works for you.
Occasionally, technical issues may prevent rewards bookings from being processed. If you're experiencing technical difficulties, we recommend trying again later or contacting the Spotnana rewards team via chat or phone via their support page to assist you with your travel bookings.