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Reasons for failure

There are multiple reasons why a reimbursement request might fail. Some examples include inputting an invalid account/routing number, attempting to use an unverified bank account, or exceeding your 7-day rolling reimbursement limit.

Go to Expenses to view the failure reasonplus possible suggestions to fix the reimbursement request.

Resubmitting the request

If your reimbursement request fails, you can manually submit a new separate request. Reimbursement requests often fail due to incorrect or outdated bank account information, so please make sure all information is accurate before submitting a new request.

Step 1: Navigate to Expenses > Requests in your Brex dashboard.

Step 2: To the right of your current connected bank account, click Change to update all accounting information.

Step 3: Resubmit your reimbursement request by following the steps in How can I submit a reimbursement request?.

Note: Updating your account information does not automatically resubmit your reimbursement request. Please create a new request manually.

There are multiple reasons why a reimbursement request might fail. Some examples include inputting an invalid account/routing number, a company bank account not having been verified, or that you’ve exceeded your 7-day rolling reimbursement limit.

Details on why your reimbursement request failed are available in your Brex dashboard.

Step 1: Go to Expenses to view the failure reason plus possible suggestions to fix the reimbursement request.

Step 2: Click the Retry payment button at the bottom of the expense to resubmit the reimbursement request.

Note: Only an admin can resubmit the reimbursement request.


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