Paying your Brex statement

OverviewHow payments workEnsure a successful paymentCurrent statement due dateManage your autopay accountUpdate statement payment due dateMake a one-time early paymentView statement payment statusTroubleshooting

This article refers to a feature that might not be available in your current Brex plan. If you'd like to learn more about this feature and how to unlock additional capabilities in Brex's upgraded plans, please have your account or card admin reach out to Brex Support by clicking on Support in your dashboard.

Overview

Your statement period is the amount of time that elapses before your Brex statement is due. The exact length of your statement period depends on your account type, but is generally either one month for the Brex card with monthly payments, or one business day for the Brex card with daily payments. When your payment is due, we’ll automatically pull a payment to settle your balance from your pre-designated funding source. If you use your Brex business account as a funding source, the payment will be taken instantly. If you use an external bank account as a funding source, the payment will be pulled via ACH and will take approximately 3-5 business days to clear. Following a successful payment, your account’s used balance will return to zero — meaning you have the entirety of your limit to spend until your next statement is due.


How payments work

We’ll automatically initiate payment for your statement balance on the last day of your statement period. The amount due will include all transactions that have cleared within the current statement period. Transactions that are still pending on the last day of your statement period will be due at the end of the next statement period. If you’re on a daily payment cycle, pending card balances are deducted from your Brex business account and any cleared transactions are due the next day. The payment will reflect as a Card collection within your Brex business account history. If you are on a monthly payment cycle, any cleared transactions within your statement period will be collected from your autopay account on the last business day of your statement period.


Ensure a successful payment

It's important that the payment is successful so that your credit limit isn’t affected. Below are a few tips on how to plan for your upcoming payment(s).

  • Check your estimated upcoming payments in your Brex dashboard, under Accounts > Credit > Payments. Amounts are estimated based on your company’s spending in current and previous billing periods and will change if any new changes are made before the payment date.
  • Look for an email from Brex a few days before your next scheduled payment with the current balance and the autopay account that funds will be pulled from.
  • Confirm that we'll be initiating payment from the correct autopay bank account by checking Accounts > External accounts.
  • Make sure your autopay account balance is sufficient to cover the automatic withdrawal, and if necessary, transfer funds into your autopay bank account.
  • Confirm with your bank that Brex is authorized for ACH payments.

Current statement due date

If you’re making daily payments to Brex, you can expect your payment to occur every evening. However, if you make monthly payments to Brex, your specific due date can vary depending on when you created your account. You can find this date at the top of the Payments page of your Brex dashboard, under Credit. The funds will leave your bank account 2-5 business days after your due date. Your Brex account balance may be adjusted once the ACH payment has been initiated in accordance with our policies. In some cases, your balance may not adjust until the confirmation of the successful ACH payment.


Manage your autopay account

An account or card admin chooses an account to use for card payments during account setup for any account making monthly payments. This is the account where payments will be pulled to settle your outstanding balance at the end of your statement period, and can be either a Brex business account or an external bank account. If you choose an external bank account, we'll deposit and withdraw $.01 for validation. Because failed payments result in immediate credit limit reductions, it's critical that Brex is validated by an active bank account with sufficient funds.

Add a new autopay account

After your initial account setup, you can always add a new external bank account with the intent of using it to make automatic payments to Brex. This can be done by an account or card admin by following the steps below. Important: To avoid any service interruptions, confirm with your bank that Brex is allowlisted for ACH payments with these details:

  • Organization name: Brex Inc
  • Organization ID: 8195391000
In your dashboard

Step 1: Click your name at the top right and go to Company settings > Bank connections.

Step 2: Click Add external account and follow the instructions to sync your bank account via Plaid.

Step 3: Once connected, go to Accounts > Credit > (if applicable, choose an entity) > Payments.

Step 4: Click Manage payments and select your newly-connected bank account to act as your autopay account.

In your dashboard

Step 1: Go to Accounts > Credit > (if applicable, choose an entity) > Payments.

Step 2: Click Manage payments and select a new Brex business account or external bank account to act as your autopay account.

Change autopay account

An account or card admin can update their autopay account at any time by following the steps below.

In your dashboard

Step 1: Go to Accounts > Credit > (if applicable, choose an entity). Step 2: Click Edit billing settings. Step 3: If you’d like to change the autopay of a foreign entity, select the entity’s billing currency and set the payment method to Autopay. Step 4: Choose a connected autopay account from the dropdown, or click Add external account to establish a new connection.You can also connect an external bank account by following the prompts. PremiumEnterprise If the bank account you want to connect is outside of the U.S., please upload the most recent bank statement for this account. The bank account name on this statement should match the business name.  Step 5: Click Confirm.


Update statement payment due date

While the due date of your statement cannot be delayed or canceled, customers making monthly payments can update the due date that their statement payment recurs on. Read more about how to make this change in this help article.


Make a one-time early payment

While we will automatically initiate a payment on your statement due date, if you have a Brex card with monthly payments you can make an early payment to help clear out your used balance. This can be done as follows:

For Essentials Essentials

Step 1: Go to Accounts and click Move money > Make a payment to Brex. Step 2: Click Credit or reimbursement payment and initiate a payment towards your account balance. Manual payments don’t need to cover the entirety of your unpaid balance. Step 3: Click Review payment and confirm the payment’s amount, funding account, and the expected date by which your card balance will update. Step 4: Click Submit payment. Your payment should clear immediately if withdrawn from a Brex business account, or within 3-5 business days if withdrawn from an external bank account.

For Premium, Enterprise, and P-card Premium Enterprise P-card

Step 1: Go to Accounts and click Move money > Make a credit payment. Step 2: Click Credit or reimbursement payment and initiate a payment towards your account balance. Manual payments don’t need to cover the entirety of your unpaid balance. Step 3: Click Review payment and confirm the payment’s amount, funding account, and the expected date by which your card balance will update. Step 4: Click Submit payment. Your payment should clear immediately if withdrawn from a Brex business account, or within 3-5 business days if withdrawn from an external bank account. If some of your entities are local, they’ll need to make manual payments in order to settle their Brex card balance. This is done by signing into the external bank account you’ll be using and making an outbound payment to Brex. You can find the specific instructions to enter into your external bank’s platform by following these steps: Step 1: In your dashboard, go to Accounts > Credit and click the local entity that needs to make payment. Step 2: Click Pay now or Manual payment instructions and, in the details window that opens, you’ll find your instructions under Payment instructions.


View statement payment status

If you use an external bank account to fund your payments, it can take 3-5 business days to clear. You can keep an eye on the status of both automatic payments at the end of your statement period or manual early payments in your dashboard in Accounts > Credit > View bill > Payments.


Troubleshooting

Failed payments

Payments can fail for a variety of reasons. Please read over some of the most common ones below to find a solution. Once you identify the reason for the failed payment and try the suggested solution, you'll need to reinitiate the payment. Your credit limit will be updated once the payment has cleared successfully.

  • Not authorized
    • This occurs when Brex is restricted by a bank account. You can reach out to your financial institution and have them allow Brex to pull funds accordingly.
  • Insufficient funds
    • This occurs when the payment amount is greater than the aggregate cash balance in the bank account that payment is being pulled from. Please ensure that the funds in your autopay account are equivalent to or greater than the payment amount.
  • Account not found
    • This occurs when a routing number matches the bank but the account number is incorrect for the financial institution. Please update your bank information in your dashboard to make sure the details are correct.
  • Account closed
    • The bank account was closed and no account in that financial institution can be utilized anymore. You’ll want to update your autopay account to one that is active.
  • Unknown error
    • This occurs when Brex receives payment failure messages with unknown reasons. You can reach out to Brex Suppor for further help.
Spend amount vs. statement payment

If you are grandfathered into the Brex card with a net 60-day statement, your payment amount may not match your spending total from 60 days prior. This is an expected occurrence due to the unique nature of your net 60-day statement terms. This discrepancy will occur when you receive a credit within the statement period. When your account is credited due to rewards, payments, or refunds, we'll credit that amount to your balance immediately in your favor. This crediting entry, however, will be contained in a statement that is due 60 days from the date of the credit. This may cause your automated payment on the statement due date to be greater than the spend amount in the corresponding statement period. Here's an illustrative example:

  • You spend $100 on Day 1.
  • You get a refund for $50 and spend $200 on Day 10.
  • Autopay draws $50 on day 61 ($100 spend minus immediate $50 refund. Spend total for the statement period is $100).
  • Autopay draws $200 on day 70 (spend total for statement period is $150 since it includes the $50 refund that was already credited).
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