If your card is lost or compromised, you can cancel it from your Brex dashboard. An account or card admin can also do this on your behalf without contacting Brex Support by following the steps below!
Note: Canceling a card won’t automatically create a replacement. If you want to cancel your current card and issue yourself a new one at the same time, please read How can I replace my card? Instead.
For cardholders
Step 1: Navigate to Card > Manage cards and locate the card you want to cancel.
Step 2: Click the three dots next to the card name and select Cancel.
Step 3: After terminating, you will be given a summary of merchants that may be using that card for recurring charges so you can update the card on file for those merchants.
Important: Brex won’t automatically transfer the recurring charges, you’ll need to migrate the spend.
Step 4: Review potential recurring transactions and provide a reason for cancelation.
For account or card admins
Step 1: Under Team > Users, search the name of the user.
Step 2: Click on their name and choose View all of [User’s] cards.
Step 3: Select the card you want to cancel.
Step 4: Click the three dots to the right of the card’s name and select Cancel.
Before it ships
If you requested a new physical card in error, please reach out to our support team right away via your Brex dashboard. We should be able to cancel the request as long as you contact us before 4pm PT on the day it was requested.
You can cancel your Brex card at any time, for any reason. By canceling a card, charges can no longer be made to it, including by vendors that have it on file for recurring payments. Canceling a card won’t automatically create a replacement. If you want to cancel your current card and issue yourself a new one at the same time, please read How can I replace my card? instead.
In your dashboard
Step 1: Go to Wallet and find the card you want to cancel. If it isn’t your primary card, click View all budgets and cards and choose it from the list.
Step 2: Click the three dots next to the card name and select Cancel card.
Step 3: After terminating, you will be given a summary of merchants that may be using that card for recurring charges so you can update the card on file for those merchants.
Important: Brex won’t automatically transfer the recurring charges, you’ll need to migrate the spend.
Step 4: Review potential recurring transactions and provide a reason for cancelation.
In your app
Note: Please make sure you’ve updated your Brex app to the latest version.
Step 1: Go to Wallet and choose the card that you want to cancel. If it isn’t your primary card, tap on the primary card and scroll down to Other cards.
Step 2: Tap More > Cancel card.
Step 3: Click through to confirm the card’s cancellation.
Cancel a different user’s card
An account or card admin can also do this on your behalf without contacting Brex Support by following the steps below:
Step 1: Under Team > Users, search the name of the user.
Step 2: Click on their name and choose View all of [User’s] cards.
Step 3: Select the card you want to cancel.
Step 4: Click the three dots to the right of the card’s name and select Cancel.
Before it ships
If you requested a new physical card in error, please reach out to our support team right away via your Brex dashboard. We should be able to cancel the request as long as you contact us before 4pm PT on the day it was requested.