How do I cancel a card?

If your card is lost or compromised, you can cancel it from your Brex dashboard. An admin can also do this on your behalf without contacting Brex Support by following the steps below!

Note: Canceling a card won’t automatically create a replacement. If you want to cancel your current card and issue yourself a new one at the same time, please read How can I replace my card? instead.

For cardholders

Step 1: Navigate to Card > Manage cards and locate the card you want to cancel.

Step 2: Click the three dots next to the card name and select Cancel.

Step 3: After canceling, you will be given a summary of merchants that may be using that card for recurring charges so you can update the card on file for those merchants.

Important: Brex will not automatically transfer the recurring charges, you will need to migrate the spend.

Step 4: Review potential recurring transactions and provide a reason for canceling.

For admins

Step 1. Under Team > Users, search the name of the user.

Step 2. Click on their name and choose View all of [User’s] cards

Step 3. Select the card you want to cancel.

Step 4. Click the three dots to the right of the card’s name and select Cancel.

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