At Brex, we take the security of your card(s) seriously, and we're regularly investing in security measures to better protect you—and you can help us in ensuring the safety of your card number. To help protect your Brex card number, please follow these best practices.
You can request a physical card from your Brex dashboard in three scenarios below. Note: These instructions are for any user wanting to issue a physical card to themselves. If you’re an admin trying to issue a card to another user, please read Can I request a physical card for…
There are a few scenarios where you may need to update the information associated with an existing card. Please read the relevant section below to learn what’s possible. Changing the shipping address If you have already requested a physical card, we unfortunately can’t alter the shipping address.
In the Brex dashboard, admins and users can lock, terminate, and issue new cards for themselves or other team members without contacting Brex Support. If your company admin has locked your card, they will need to unlock it in order for your card to be available for use again.
Brex admins and users will automatically be issued a virtual card upon account activation. To issue yourself an additional virtual card, follow the steps below. Step 1: Under Cards on the left side of your dashboard, click Manage cards.
Having a PIN on your physical Brex card helps to maintain card security, and some merchants may even require that your card has one. When you activate your physical card, you’ll be prompted to create a 4-digit PIN.
You can expect your physical Brex card to arrive within 7-10 business days after you or a team member orders one. To view the estimated arrival date or confirm the delivery address, you can do this directly from your Brex dashboard.
Both admins and users can replace a card from the Brex dashboard. Admins can also replace cards on behalf of users without contacting Brex Support. Note: Replacing your existing card will terminate it. To replace a card, please follow the steps below. Step 1: Under Card, click Manage cards.
There are 2 ways to activate your new physical Brex card. Via SMS Step 1: From the phone number associated with your Brex account, text the last 4 digits of your card number to (415) 417-0824.
Admins can lock or unlock any cards that belong to other users in the dashboard by following the steps below. Note: If an admin locks the card that belongs to an employee or AP clerk, that user won’t be able to unlock their card again without admin approval.
Vendor cards are created with automatic lock dates. If you or one of your employees need to use your vendor card again after this date, any admin on your account can modify the card’s lock date. Please follow the steps below, depending on your role type.
Admins can request a physical Brex card on behalf of activated users by following the steps below. Once the steps have been completed, the user will be sent an email prompt to fill out their shipping details.
The virtual card is designed to be a secure form of payment that cannot be lost or stolen. We recommend using your virtual card for all online transactions, and especially for servers, software subscriptions, and digital ad campaigns that cannot risk interruption or downtime.
You can lock or unlock your own card at any time from either your Brex dashboard or your app. Please follow the relevant steps below. Locked physical and virtual cards can be unlocked by the cardholder at their discretion.
Your card may have been declined for a variety of reasons to help protect your security. Please review the following common reasons your card could have been declined and try your transaction again.
Welcome to Brex and congrats on your new corporate card! This guide will walk you through the setup process to ensure that you're getting the maximum value out of your Brex account. This guide is for employees and AP clerks that have been invited to join their company's Brex account.
We don't yet have the ability to set a limit for every card, but if you're looking to manage your team members' spend, please read How do I change a team member's user limit?.
You can view your card details in both the Brex app and dashboard. Note: For security purposes, you’ll only be able to see the details of your own cards. Admins can see the last 4 digits of other users’ cards, but not the full card details, regardless of the user’s…
If your card is lost or compromised, you can terminate it from your Brex dashboard. An admin can also do this on your behalf without contacting Brex Support by following the steps below! Note: Terminating a card won’t automatically create a replacement.
When your card’s CVV has been entered incorrectly 3 consecutive times, the payment processor, I2C, will block access to your card for 24 hours. This is the case with Mastercard and is a security measure to help protect your cards from fraud attempts. Once the card is locked, there isn’t…
Aside from your card number, CVV code, and expiration date, your physical card will also have your business name and individual name on it. While you can assign a unique “card name” to each of your physical cards within your dashboard, this is for organization purposes only.
Automatic Billing Update (ABU) is an automated solution by Mastercard that allows cardholders to switch card-on-file credentials from an existing card to a new card. This allows you to move future transactions easily and migrate spend from the cards on file to newly-issued cards.
Your Brex card should arrive 7-10 business days after it was issued. We’re currently unable to provide tracking information. If your card fails to arrive within that time frame, we suggest replacing it using the following guide: How can I replace my card?
Your virtual card and your physical Brex card intentionally have different numbers, expiration dates, and CVV codes. The cards are different so that in the event that your physical card gets damaged, lost, or stolen, you don't have to worry about changing or updating each of your online subscriptions.
Your card's billing address will typically be your company's office address. To confirm, please follow the steps below. Step 1: Click Card on the left side of your Brex dashboard and then Manage cards. Step 2: Look for your virtual card Step 3: Click the three dots below the card.
If you requested a new physical card in error, please reach out to our support team right away via your Brex dashboard. We should be able to cancel the request as long as you contact us before 4pm PST on the day it was requested.
Brex has a variety of cards to choose from that allow you to control your team’s spend–physical cards, virtual cards, and vendor cards. All of these card types are considered credit cards, which you can learn more about here: Is the Brex card a credit card or a debit card?.
Yes! You may add your Brex Mastercard to your Apple, Google, or Samsung wallet. Visa is not supported at this time. If you use Apple Pay, you can add your card directly from the Brex mobile app with the click of a button.
You can have 1 physical card at a time and up to 10 virtual cards per user.
Every Brex card has a 3-year expiration date but the transition to replacement cards is smooth and effortless. We’ll automatically issue you a new card 60 days prior to the expiration date and notify you by email.
No, your Brex credit card is not categorized as a secured credit card. This is because we don’t require collateral or security deposits. However, your Brex card has several benefits that you wouldn’t find with a standard unsecured credit card.
We offer metal cards on a very limited, case-by-case basis. We don’t have any hard qualifications we can share and there isn’t a way to request one. However, if we’ve determined that your account qualifies for one, we will reach out to let you know.