If your card is lost or compromised, you can cancel it from your Brex dashboard. An account or card admin can also do this on your behalf without contacting Brex Support by following the steps below! Note: Canceling a card won’t automatically create a replacement.
There are a few scenarios where you may need to update the information associated with an existing card. Please read the relevant section below to learn what’s possible. Changing the shipping address If you have already requested a physical card, we unfortunately can’t alter the shipping address.
Locking a card will block transactions from taking place on it. You can unlock your own card if you’d like to prevent it from being used or, as an account or card admin, lock the card of one of your employees.
At Brex, we take the security of your card(s) seriously, and we're regularly investing in security measures to better protect you—and you can help us in ensuring the safety of your card number. To help protect your Brex card number, please follow these best practices.
Account or card admins can request a physical Brex card on behalf of active users by following the steps below. Note: This process will only work if the user has already accepted their invitation to use Brex and does not already have a physical card.
Automatic Billing Update (ABU) is an automated solution by Mastercard that allows cardholders to switch card-on-file credentials from an existing card to a new card. This allows you to move future transactions easily and migrate spend from the cards on file to newly-issued cards.
You can expect your physical Brex card to arrive within 7-10 business days after you or a team member orders one. From your Brex dashboard, you can view the estimated arrival date or confirm the delivery address.
We don't yet have the ability to set a limit for every card, but if you're looking to manage your team members' spend, please read How do I change a team member's user limit?.
Brex has a variety of cards to choose from that allow you to control your team’s spend–physical cards, virtual cards, and vendor cards. All of these card types are considered credit cards, which you can learn more about here: Is the Brex card a debit card / secured card?.
Having a PIN for your physical Brex card helps to maintain card security, and some merchants may even require that your card has one. When you activate your physical card, you’ll be prompted to create a four-digit PIN.
You can view your card details, including your full card number, your CVV, and the billing address tied to your card, in both the Brex app and dashboard. Note: For security purposes, you’ll only be able to see the details of your own cards.
There are 2 ways to activate your new physical Brex card. Via SMS Step 1: From the phone number associated with your Brex account, text the last 4 digits of your card number to (415) 417-0824.
You can add your Brex Mastercard to various virtual wallet services, including Apple, Google, or Samsung wallet. Visa is not supported at this time. Apple Pay Step 1: Open the Brex app. Step 2: Tap the card icon at the bottom of the home screen.
Brex cards can be issued to users of any role type except for bookkeepers, and can be used to spend from your Brex account. You can issue physical and virtual cards by following the instructions below.
Account admins, card admins, and users can replace a card, causing the old card to be canceled and a new card to be issued in its place. Account or card admins can also replace cards on behalf of users without contacting Brex Support.
Your card may have been declined for a variety of reasons to help protect your security. Please review the following common reasons your card could have been declined and try your transaction again.
Vendor cards are created with automatic lock dates. If you or one of your employees need to use your vendor card again after this date, any account or card admin can modify the card’s lock date. Please follow the steps below, depending on your role type.
Your primary card refers to the default card that you see the details of when you open your Brex app. If you only have one assigned Brex card, it will be set as your primary card by default — but if you have more than one assigned Brex card, you…