Locking a card will block transactions from taking place on it. You can unlock your own card if you’d like to prevent it from being used or, as an account or card admin, lock the card of one of your employees.
Your own card
You can lock or unlock your own card at any time from either your Brex dashboard or your app. Please follow the relevant steps below.
Locked physical and virtual cards can be unlocked by the cardholder at their discretion. Account and card admins can modify vendor card lock dates, which you can find the steps for in How do I modify my vendor card’s lock date?.
In the dashboard
Step 1: Navigate to Card > Manage cards.
Step 2: Click the three dots below the card in question. If it isn’t your primary card, click View all budgets and cards to find it.
Step 3: Click Unlock or Lock.
In the app
Step 1: From the home screen, to the right of Cards, click View.
Step 2: Click the orange card icon at the top right.
Step 3: Scroll left to find the locked card. Below the card, click Unlock card or Lock card.
Another user’s card
Account and card admins can lock or unlock any cards that belong to other users in the dashboard by following the steps below.
Note: If an account or card admin locks the card that belongs to an employee or AP clerk, that user won’t be able to unlock their card again without account or card admin approval.
In the dashboard
Step 1: Under Team > Users, search the name of the user.
Step 2: Click on their name and choose View all of [User’s] cards.
Step 3: Select the card you want to lock or unlock.
Step 4: Click the three dots to the right of the card’s name and select either Lock or Unlock.
Locking a card will block transactions from taking place on it. You can unlock your own card if you’d like to prevent it from being used or, as an account or card admin, lock the card of one of your employees. Locked cards will be indicated by a locked card icon in the card owner’s Wallet until they’re unlocked.
Your own card
You can lock or unlock your own card at any time from either your Brex dashboard or your app. Please follow the steps below:
Note: If your card was locked by an account or card admin, only the account or card admin can unlock the card.
In the dashboard
Step 1: Navigate to Wallet.
Step 2: Click the three dots to the right of the card in question.
Step 3: Click Unlock or Lock.
In the app
Note: Please make sure you’ve updated your Brex app to the latest version.
Step 1: From your Wallet, tap the primary card at the top of the screen.
If you want to lock/unlock a different card, tap that card from Other cards.
Step 2: Tap Lock card to lock your card. If the card is already locked, tap Unlock card to unlock it.
Another user’s card
Account and card admins can lock or unlock any cards that belong to other users in the dashboard by following the steps below.
Note: If an account or card admin locks the card that belongs to an employee or AP clerk, that user won’t be able to unlock their card again without account or card admin approval.
In the dashboard
Step 1: Under Team > Company, search the name of the user.
Step 2: Click on their name and, in the Cards section, locate the card you want to lock.
Step 3: Click the 3 dots to the right of the card’s name and select either Lock or Unlock.
Step 4: If locking, choose the Reason for locking this card and click Lock Card.