Brex card overview

Overview

Brex cards are the tools that you use to spend on your account, and can be issued to users of any role type. We offer each of your team members one employee card that can either be physical or digital, and a virtual card for every spend limit they have assigned to them. Our employee cards are perfect for your day-to-day spend while you’re out operating your business. Employee cards can be physical or digital, meaning that they can be viewed digitally in your Brex wallet. These cards are not permanently tied to a spend limit, and can be assigned to any spend limit. Virtual cards exist solely in your Brex wallet and are permanently tied to a spend limit, which makes them the best option for recurring software and online purchases. We offer metal cards on a very limited, case-by-case basis. We don’t have any hard qualifications we can share and there isn’t a way to request one. However, if we’ve determined that your account qualifies for one, we will reach out to let you know.

Issue a card

Each user on your account can issue cards for themselves, with the type of card available depending on their permissions. To learn more, please refer to this help article. Account and card admins can also issue a card to an employee.

Physical card

You can request a physical card from your Brex dashboard in four scenarios below. When requesting a physical card, you’ll be asked to confirm your delivery address and you can expect to receive your card within 3-8 business days. If you need your card sooner than this, click I need my physical card sooner on the Processing your delivery page as you are ordering your card in your dashboard or the Confirm your order details screen in your app.

• Upon activating your account for the first time: When you sign into your Brex dashboard for the first time, you’ll be asked to order a physical employee card. You can skip this step, however, if you’d rather receive a digital card instead.
• If your physical card has been terminated: If your physical employee card was canceled, you can issue yourself a new physical employee card in Wallet.
• If you don't already have a physical employee card: If you didn’t order a physical employee card when you set up your account, you’ll see a virtual card issued to you, instead. This virtual card won’t be permanently tied to a spend limit or vendor, and you can replace the virtual card with a physical employee card by finding the card in Wallet and clicking Order physical card. The replacement card will have the same card number as the virtual card, and updated CVV and expiration date.
• After switching from reimbursement-only to card access: If you started out with reimbursement-only access to your company’s Brex account, but have since been given card access, you can order both a physical employee card and a virtual card at this time in Wallet.

Admins can request an employee card on behalf of another user by following the steps in this article.

Virtual card

You can issue yourself one new virtual card per spend limit assigned to you. To issue an additional virtual card for a new or existing spend limit, follow the steps below.

Issue a card for another user

For more information on issuing a card for another user, refer to the section on managing user’s cards in this help article.

Card shipping

If you’ve requested a physical card, you’ll be asked to input the address where you want the card shipped to. This can be a domestic or international address (we ship cards to most international addresses). Note: To get a Brex card, international founders will need to apply for a Brex business account, or have an existing US bank account. Incorrectly formatted addresses are one of the top reasons for undelivered physical cards. Please review the suggestions below for suggestions on how to enter your address.

• Add relevant secondary address details: Make sure to include the secondary address, especially if the delivery location doesn’t have a central delivery address. If you're shipping a card to an office or apartment building, remember to include the floor, suite, or apartment number.
• Remove names from address fields: Do not add anything other than primary or secondary addresses to the address fields. The cardholder name and company will be added automatically to the shipping information above the address fields.
• Don't add ATTN or ℅ to secondary address: An ATTN descriptor must be above a primary address. If added to the secondary address it will get appended below the primary address which may affect the deliverability of the package.
• Remove special characters: Special characters such as double spaces, asterisks, periods, parentheses, quotation marks, colons, semi-colons, apostrophes, at-symbols, or ampersands should not be used in the address. Hyphens may be added in a ZIP-4 code or in the primary address number when necessary. Spaces before or after hyphens should be removed.
• Add identifiers for private mailboxes: Mail sent to a private mailbox must include the private mailbox number or identifier. The identifier should be prefixed with PMB or the # sign. Failure to add this increases the chance that the package will not be delivered.
• Select your country: Make sure you choose the correct country that the card’s being shipped to so the address can be formatted correctly.

Card shipping to India

If you need to have a card shipped to India, we’ll ask you to fill out KYC information that FedEx needs, which includes entering the following:

• Tracking number: You can find your card’s tracking number by following the steps further down on this article.
• Consignee name: Your full name.
• Mobile number: A local number from India where you can receive a one-time password (OTP).
• Email ID: The email address associated with your account where we’ll send a one-time password (OTP).
• CAPTCHA

Once you’ve confirmed your OTP, upload any requested documents. You’ll receive a reference number to make edits to your submission. If you have questions, please contact FedEx directly. You can find contact information on fedex.com or in the email notification. Note: FedEx may apply a penalty fee if you do not provide the requested documents within 30 days of arrival.

Shipping status

Your physical Brex card will arrive within 3-8 calendar days after you or a team member orders it. You can use your virtual card to make purchases in the meantime by adding it to your virtual wallet. See the Add card to virtual wallet section of this article for the process. If you need your card sooner than this, click I need my physical card sooner on the Processing your delivery page as you are ordering your card in your dashboard or the Confirm your order details screen in your app to expedite your shipment. A card shipped with expedited shipping anywhere within the U.S should arrive within 3-5 calendar days with the following exception:

• Shipping to Puerto Rico can take 5-7 calendar days.

International shipping times vary by country.

Note: If you need to cancel your physical card’s shipment, please reach out to Brex Support as soon as possible. We generally have up until 11 am PT on the day the card is requested to cancel the shipment. If your shipping status is Delivered, but you haven’t received your card, follow the steps in this help article to request a new card.

Card activation

Upon receiving your physical card in the mail, you’ll have three options to activate it:

View card information

You can view your card details, including your full card number, your CVV, and the billing address tied to your card in both the Brex app and dashboard. Note: Before you can view your card’s number, expiration date, and CVV, you’ll need to add brex.com and token-manager.brexapis.com to your internet provider’s allowlist.

Your primary card

Your other cards

You can tell whether or not a card is exclusive to a single spend limit based on the color of its icon. If the icon is of a white card, the card was permanently assigned to a spend limit when it was created. If the icon is of a black or gold card, you can reassign the card to a different spend limit.

In the app

Step 1: Go to your Wallet and tap your primary card at the top of the page. Step 2: Scroll down to Other cards and tap on another card to find its details. You can long press to copy them. Note: You can tell whether or not a card is exclusive to a single spend limit based on the color of its icon. If the icon is of a white card, the card was permanently assigned to a spend limit when it was created. If the icon is of a black or gold card, you can reassign the card to a different spend limit.

Another user's card

Account and card admins can view the broad details of cards owned by other users on their account. Note: For security purposes, you’ll only be able to see the details of your own cards. Account and card admins can see the last four digits of other users’ cards, but not the full card details, regardless of the user’s role type.

General card details and expenses tied to a card

Step 1: In your dashboard under Cards and Limits, search the name of the user. Alternatively, you can search all cards by the last four digits of the card and filter cards by card status. Step 2: You’ll be able to view the last four digits of the associated card and its status. Click the cardholder’s name to increase a limit, lock, rename, replace, or cancel the card, as well as view all associated expenses. You can also filter results in the Expenses tab by the last four digits of a specific card.

All cards associated with a spend limit

Step 1: Go to the Cards and Limits. Step 2: Select the spend limit for which you’d like to review the associated cards. Step 3: Under Member cards, click on View all cards. You’ll get an overview of all cards currently assigned to a spend limit, the cardholder, the status of the spend limit, and the card type. You can also filter your results by specific card details, including card status, and card type, or search by user, card name, and the last four digits of a specific card.

View card activity

Account admins, card admins, and cardholders can see a card’s activity log, which lists events such as when the card was issued, when it was activated, if/when it had a PIN assigned to it, and locking/unlocking history. Each action will also list the name of the user who carried it out.

Your own card’s activity

To view your own card’s activity log, follow these steps: Step 1: In your dashboard, go to Wallet. Step 2: Click the card you want to view, click View all limits and cards, and choose it from the list. Step 3: In the card detail pane, you will see recent activity, including the date.

Another user’s card activity

Account and card admins can see the history of other users' cards by following these steps: Step 1: In your dashboard, go to Cards and limits. Step 2: Click the card you want to view. Step 3: In the card detail pane, you will see recent activity, including the date.

Switch primary card

Your primary card refers to the default card that you see the details of when you open your Brex app. If you only have one assigned Brex card, it will be set as your primary card by default — but if you have more than one assigned Brex card, you can switch any of them to act as your primary.

Add card to virtual wallet

You can add your Brex Mastercard to various virtual wallet services, including your Apple, Google, or Samsung wallet. Visa is not supported at this time.

Apple Pay

You have two options for adding Brex cards to Apple Pay.

Once your card is in your Apple wallet, you’ll receive a verification code that you can use for confirmation. If you don’t receive your code, try removing the card from your Apple Wallet and adding it again. After you’ve finished adding your card to your Apple Wallet, you can use your card immediately in all apps and at certain retail locations with Apple Pay.

Google Pay and Samsung Pay

You can add your Brex card to either Google Pay or Samsung Pay by copying your card details from your Brex app and inputting them into your preferred virtual wallet. Once your card is added to your Google Pay, you’ll receive a verification code that you can use for confirmation. If you don’t receive your code, try removing the card and adding it again.

WeChat Pay

If you plan to use your Brex card in China, adding your card to WeChat Pay has a higher success rate compared to using your card at a terminal. You can do this by following these steps: Step 1: Open WeChat Pay and go to Me > Wallet. Step 2: Tap Bank Card and choose Add a New Bank Card. Step 3: Enter your card number, select the type of card, choose the organization it belongs to, fill in your card information, and add your personal information. Step 4: Verify the card number, expiration date, CVV, and the billing address. Note: You can also use Alipay or Apple Pay for success with local Chinese vendors.

Cheq

If you’ll be transacting with your Brex card in India, you might consider adding your card to Cheq’s UPI app for better success. This is done by setting up a tourist wallet by verifying yourself in-person at any of Cheq’s partner branches across India. Make sure to bring your passport and Indian visa for successful registration. You can find more information here on Cheq’s tourist wallet. Note: This feature is only available to citizens of G20 nations and non-resident Indian citizens.

Card expiration

When your physical card’s expiration date comes around, it’ll be time to replace your card. We’ll email you 60 days in advance, and send you regular reminders from then until you’ve issued yourself a replacement.