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Account admins, card admins, and users can replace a card, causing the old card to be canceled and a new card to be issued in its place. Account or card admins can also replace cards on behalf of users without contacting Brex Support. To replace a card, please follow the steps below.

Note: Only active or suspended cards can be replaced. Canceling a card outside of the replacement flow does not automatically create a replacement.

Step 1: In your dashboard, go to Card > Manage cards.

If you're an account or card admin looking for one of your user's cards, go to the All cards tab and search for the user's name. Select the desired card and click Replace.

Step 2: Click the three dots below the card and select Replace.

Step 3: You'll then be given a summary of merchants that may be using that card for recurring charges so you can update the card on file for those merchants.

Important: Brex will not automatically transfer the recurring charges, so please make sure to update to update your card details wherever they are being used.

Step 4: For physical cards, provide a shipping address.

Step 5: Verify your preferred shipping address (for physical cards) or provide the last four digits of your new card (for virtual cards).

Important: When replacing a virtual card, the new card credentials will immediately replace the existing virtual card on the dashboard. If you click into the virtual card, you should see a brand new card number, expiration date, and CVV.

The affected user will receive an email confirmation regarding the replacement card.

Replacing expiring cards

We’ll automatically issue you a new card 60 days prior to the expiration date and notify you by email.

Other things to know:

  • For physical cards, we’ll ask you to confirm your shipping address for delivery.

  • Recurring expenses will be moved over to the new card prior to the old card's expiration.

Note: Once canceled or expired, you’ll no longer be able to access the old card’s information or credentials from your account.

Account admins, card admins, and users can replace a card, causing the old card to be canceled and a new card to be issued in its place. Account or card admins can also replace cards on behalf of users without contacting Brex Support. To replace a card, please follow the steps below.

When replacing a virtual or physical card, the new card credentials will immediately replace the existing card, and the existing card will be canceled immediately. If you click into the replacement card in the dashboard or in the app, you should see a brand new card number, expiration date, and CVV that you can use to spend with virtually right away. You do not have to wait until your replacement physical card arrives before you can spend on the card.

To replace a card, please follow the steps below.

Note: Only active or suspended cards can be replaced. Terminating a card does not automatically create a replacement.

Replace with same card type

Follow the instructions below to replace your card with the same type of card (i.e,. to replace your physical card with another physical card or your virtual card with another virtual card).

In your dashboard

Step 1: Go to Wallet and find the card you want to replace. If it isn’t your primary card, click View all budgets and cards and choose it from the list.

If you're an account or card admin looking for one of your user's cards, go to the Team tab and click on the user's name.

Step 2: Click the three dots beside the card and select Replace card.

Step 3: You'll be given a summary of merchants that may be using that card for recurring charges so you can update the card on file for those merchants.

Important: Brex will not automatically transfer the recurring charges, so please make sure to update your card details wherever they are being used.

Step 4: Choose the card type. If you’re replacing a physical card with another physical card, you can toggle to delay the card cancelation, meaning that the card won’t be canceled until your replacement is activated.

Step 5: For physical cards, provide a shipping address. If you need your card sooner than the estimated delivery date, click Physical card needed sooner to provide more detail.

Step 6: Confirm the card replacement.

You or the primary card owner (if someone other than yourself) will receive an email confirmation regarding the replacement card.

In your app

Note: Please make sure you’ve updated your Brex app to the latest version.

Step 1: Go to the card you want to replace. If it’s not already your primary card, tap its name under Other cards.

Step 2: Tap Replace card.

Step 3: You'll then be given a summary of merchants that may be using that card for recurring charges so you can update the card on file for those merchants.

Important: Brex will not automatically transfer the recurring charges, so please make sure to update your card details wherever they are being used.

Step 4: Choose the card type. If you’re replacing a physical card with another physical card, you can toggle to delay the card cancelation, meaning that the card won’t be canceled until your replacement is activated.

Step 5: For physical cards, provide a shipping address. If you need your card sooner than the estimated delivery date, click Physical card needed sooner to provide more detail.

Step 6: Verify your preferred shipping address (for physical cards).

The affected user will receive an email confirmation regarding the replacement card.

Replace with a physical card

You can replace existing virtual Brex cards with physical cards. This is done by following the steps below.

Note: Only virtual cards indicated by a black or gold card icon can be replaced with a physical card. Cards indicated by a white icon can only be virtual.

In your app

Step 1: Go to the card you want to replace. If it’s not already your primary card, tap its name under Other cards.

Step 2: Tap Replace with physical card.

Step 3: Verify your preferred shipping address.

Replacing expiring cards

We’ll automatically issue you a new card 60 days prior to the expiration date and notify you by email.

Key things to know:

  • Expiring virtual cards will be replaced automatically.

  • For physical card replacements, we’ll ask you to confirm your shipping address for delivery.

  • Recurring expenses will be moved over to the new card prior to the old card's expiration.

  • Some vendors might still need you to manually update your payment information with your new card number.

Note: Once canceled or expired, you’ll no longer be able to access the old card’s information or credentials from your account.

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