How can I ensure successful payments to Brex?
At the end of each statement cycle, we'll automatically initiate an ACH transfer from your primary funding source to pay your outstanding balance. It's important that the payment is successful so that your credit limit is unaffected. Below are a few tips on how to plan for your upcoming payment(s).
Step 1: Check your estimated upcoming payments in your Brex dashboard, under Card > Payments. Amounts are estimated based on your company’s spending in current and previous billing periods and will change if any new changes are made before the payment date.
Step 2: Look for an email from Brex a few days before your next scheduled payment with the current balance and the autopay bank account that funds will be pulled from.
Step 3: Confirm that we'll be initiating payment from the correct autopay bank account by checking Settings > Bank connections.
Step 4: Please ensure your autopay bank account balance is sufficient to cover the automatic withdrawal, and if necessary, transfer funds into your autopay bank account.
Important: To avoid any service interruptions (i.e. potential suspension of spend limit), confirm with your bank that Brex is whitelisted for ACH payments with these details:
Organization name: Brex Inc
If you won't have enough funds in your autopay account, please read How do I manage the autopay account for Brex card payments?.
To fix a bank connection that may need attention, follow instructions in How can I reconnect my bank to Brex?.