Personal bank connections
Overview
EssentialsPremiumEnterprise
When submitting your first reimbursement, you’ll be asked to set up a personal bank account for use with reimbursements and repayments. You can also set this up by clicking your name at the top right of your dashboard and selecting Personal settings. Look for the section titled Personal bank account and click Connect account.
Next, select the country location of the bank account you’re connecting to and input your banking details per the following steps. The location of your bank account determines the currency which you’ll receive your reimbursement payouts.
Setup
In your dashboard
Step 1: Click your name in the top right > Personal settings. Step 2: Under Personal bank account, click Connect account. Step 3: Select the country location of the bank account you’re connecting to and input your banking details per the following steps. The location of your bank account determines the currency in which you’ll receive your reimbursement payouts. Continue filling out your account details and establish the connection method using your preferred connection method below.
In your app
Step 1: Tap the gear icon in the top right. Step 2: Under Personal bank account, tap Connect personal bank account. Step 3: Select the country location of the bank account you’re connecting to and input your banking details per the following steps. The location of your bank account determines the currency in which you’ll receive your reimbursement payouts. Continue filling out your account details and establish the connection method using your preferred connection method below.
During reimbursement or repayment submission
If you haven’t done so in advance, you’ll be asked to set up a personal bank account for use with reimbursements and repayments when you submit a request. Click Start or Connect your bank account to fill out your account details and establish the connection method using your preferred connection method below.
Connection methods
[US banks] Instantly connect through Plaid
We recommend securely signing in with your banking credentials to connect your bank account through Plaid. This verifies your bank account for reimbursement and repayment use. To get started, search for your bank in the Plaid modal and follow the steps presented. Note: Brex facilitates all money movement through our own systems. Plaid is only used to verify ownership of your bank account to help prevent fraud.
[US banks] Connect with account and routing numbers
If your bank isn’t available through Plaid or you’d rather not sign in with your bank credentials, you can connect manually by following the steps below: Step 1: Click your name in the top right > Personal settings. Step 2: Under Personal bank account, click Connect account. Step 3: Click Continue and enter your phone number or choose Continue as guest. Step 4: Scroll to the bottom of the Plaid popup until you see Link with account numbers. Step 5: Enter your account and routing number. Micro deposits will be made to your account within one business day. Once you receive them, you can return to your Personal settings page to verify the transaction code by inputting the three-letter code that follows the X. For more information, please see Plaid’s Document here or the External banks section under micro-deposits.
[Global banks] Connect using local banking details
Brex supports reimbursements in your local currency for bank accounts based outside of the US. Start by entering your personal address and local bank account details. The details requested are based on the country you selected in the previous step. If the information doesn’t align with your local account, click Back until you see Country Selection and ensure the country is correct.
Information sharing policy
Brex receives your bank account information from this connection, which is necessary to facilitate transfers for reimbursements and repayments. By manually connecting your account, you’ll give Brex visibility into your account and routing number, for the purpose of sending reimbursements. By instantly connecting your account, you’ll give Brex visibility into your balance. No data will be shared externally. To learn more about the Plaid connection policy, read this article.
Troubleshooting
Personal bank connections can encounter errors for several reasons, such as recent security changes. The following steps may help you if you experience issues connecting your personal bank account. You can also reach out to Brex Support for further assistance.
Reconnect your account
Reconnecting your personal bank account resolves most connection issues. You can do this from your Brex dashboard by clicking on your name in the top right of your dashboard and going to Personal settings. Look for the section titled Personal bank account and click Delete.
Click Connect Account to start the connection process. Please make sure to select the correct country code for your bank account. If you run into errors while reconnecting through Plaid, you may want to try connecting your personal bank account manually. While doing so, please remember to verify your account once micro-deposits arrive.