There are a few scenarios where you may need to update the information associated with an existing card. Please read the relevant section below to learn what’s possible.
Changing the shipping address
If you have already requested a physical card, we unfortunately can’t alter the shipping address. To have your physical card sent to a different address, please take these steps:
Step 1: Cancel the physical card.
Step 2: Issue yourself a new physical card, at which time you’ll be prompted to update the shipping address.
Further instructions on canceling and ordering a new card can be found in How can I replace my card?.
Changing the billing address
Depending on the circumstances, Brex Support can update the billing address for a single card without changing your overall account address. Please chat with us to make this change.
Changing the name
Physical card
You’ll need to replace your physical card to update the name on it.
Virtual card
Step 1: In your dashboard, go to Card > Manage cards.
Step 2: Locate your virtual card.
Step 3: Click the three dots below your card.
Step 4: Select Rename.
There are a few scenarios where you may need to update the information associated with an existing card. Please read the relevant section below to learn what’s possible.
Changing the shipping address
If you have already requested a physical card, we unfortunately can’t alter the shipping address. To have your physical card sent to a different address, please take these steps:
Step 1: Replace the physical card.
Step 2: Continue through the prompts, where you can update the shipping address.
Further instructions on canceling and ordering a new card can be found in How can I replace my card?.
Changing the billing address
Depending on the circumstances, Brex Support can update the billing address for a single card without changing your overall account address. Please chat with us to make this change.
Changing the name
Physical card
You’ll need to replace your physical card to update the name on it.
Virtual card
Your virtual card names are linked to the budget they are assigned to. To update the name of the card, an admin will need to update the respective budget name.