When will my physical Brex card arrive?


You can expect your physical Brex card to arrive within 7-10 business days after you or a team member orders one.

You can view the estimated arrival date or confirm the delivery address.

Note: If you need to cancel your physical card’s shipment, please reach out to Brex Support as soon as possible. We generally have up until 4pm PT on the day the card is requested to cancel the shipment.

In your dashboard

You’ll see the general shipping status of your physical card in your Wallet beneath the card icon. However, you can follow the steps below for a more in-depth update on your card’s status.

Step 1: Go to Wallet and click the three dots on the top right of your card icon.

Step 2: From the dropdown menu, choose View shipping details.

If you’re looking for the shipping details of a different card, click View all cards and budgets and find the card you’re looking for.

Step 3: You’ll see the current status of your physical card below the icon. Possible statuses are as follows:

  • Physical card ordered

  • Physical card shipped

  • Physical card arriving soon / Physical card delivered

  • Delivery issue

For any update to your card’s shipping status, you’ll also receive a notification in your dashboard, as well as through any other channels you have enabled.

Step 4a: If your status is Physical card ordered or Physical card shipped, click Details to find your estimated delivery date, tracking number, and general card location.

Step 4b: If your status is Delivery issue, click Reorder card to request another physical card.

Step 4c: If your status is Physical card arriving soon or Physical card delivered, you can click to activate the card to start using it.

In your app

Step 1: Beneath the card icon, you’ll see an alert with current status of your physical card. Possible statuses are as follows:

  • Physical card ordered

  • Physical card shipped

  • Physical card arriving soon / Physical card delivered

  • Delivery issue

For any update to your card’s shipping status, you’ll also receive a notification in your dashboard, as well as through any other channels you have enabled.

Step 2a: If your status is Physical card ordered or Physical card shipped, tap Details to find your estimated delivery date, tracking number, and general card location.

Step 2b: If your status is Delivery issue, tap Reorder to request another physical card.

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