Brex | I'm having trouble logging into my account.
Open an account

I'm having trouble logging into my account.

Brex dashboard

Go directly to brex.com and click Sign in. If you're having trouble signing in, please follow the steps below depending on your issue.

Forgot password
If you forgot your password, enter your email address associated with your Brex account on this page. Click Submit and we’ll send you a link to create a new password.

Not receiving reset password email
If you've requested a reset link and are not receiving it–even in your junk/trash folders–chat with us to receive a temporary password. Click the chat icon in the lower-left corner of this page.

Not receiving two-factor authentication (2FA) code
If you're not receiving the sign-in sign security code through SMS or your authenticator app, or if the codes aren't working, you'll need to contact us for a reset code. To do so, click the chat icon in the lower-left corner of this page.

CX: Forgot Password


Device verification
For every browser on every device you use to sign in to Brex, we require a one-time authorization via a secure link emailed to you. If you're signing in from a new device and are having trouble with this process, please read I'm having trouble verifying my device.

Browser interference
If the above suggestions don't help, try clearing your browser's cache. Right-click on the page, click Inspect, and right-click on the refresh button at the top left of your browser. Then click Empty Cache and Hard Reload (Shift + refresh button on your browser).

CX-reload dash url

Brex mobile app

If you're having trouble signing in via the app, please try these suggestions:

Force quit: Exit out of the app.

Update: Check to see that you have the most recent version of the app installed.

Reinstall: Uninstall and reinstall the app.

Verify password
: Ensure that your device's keychain or password manager is not auto-filling an old password.

Was this article helpful?

|

Still can't find what you're looking for?

Chat with us->
Open an account

I'm having trouble logging into my account.

Brex dashboard

Go directly to brex.com and click Sign in. If you're having trouble signing in, please follow the steps below depending on your issue.

Forgot password
If you forgot your password, enter your email address associated with your Brex account on this page. Click Submit and we’ll send you a link to create a new password.

Not receiving reset password email
If you've requested a reset link and are not receiving it–even in your junk/trash folders–chat with us to receive a temporary password. Click the chat icon in the lower-left corner of this page.

Not receiving two-factor authentication (2FA) code
If you're not receiving the sign-in sign security code through SMS or your authenticator app, or if the codes aren't working, you'll need to contact us for a reset code. To do so, click the chat icon in the lower-left corner of this page.

CX: Forgot Password


Device verification
For every browser on every device you use to sign in to Brex, we require a one-time authorization via a secure link emailed to you. If you're signing in from a new device and are having trouble with this process, please read I'm having trouble verifying my device.

Browser interference
If the above suggestions don't help, try clearing your browser's cache. Right-click on the page, click Inspect, and right-click on the refresh button at the top left of your browser. Then click Empty Cache and Hard Reload (Shift + refresh button on your browser).

CX-reload dash url

Brex mobile app

If you're having trouble signing in via the app, please try these suggestions:

Force quit: Exit out of the app.

Update: Check to see that you have the most recent version of the app installed.

Reinstall: Uninstall and reinstall the app.

Verify password
: Ensure that your device's keychain or password manager is not auto-filling an old password.

Was this article helpful?

|

Still can't find what you're looking for?

Chat with us->

I'm having trouble logging into my account.

Brex dashboard

Go directly to brex.com and click Sign in. If you're having trouble signing in, please follow the steps below depending on your issue.

Forgot password
If you forgot your password, enter your email address associated with your Brex account on this page. Click Submit and we’ll send you a link to create a new password.

Not receiving reset password email
If you've requested a reset link and are not receiving it–even in your junk/trash folders–chat with us to receive a temporary password. Click the chat icon in the lower-left corner of this page.

Not receiving two-factor authentication (2FA) code
If you're not receiving the sign-in sign security code through SMS or your authenticator app, or if the codes aren't working, you'll need to contact us for a reset code. To do so, click the chat icon in the lower-left corner of this page.

CX: Forgot Password


Device verification
For every browser on every device you use to sign in to Brex, we require a one-time authorization via a secure link emailed to you. If you're signing in from a new device and are having trouble with this process, please read I'm having trouble verifying my device.

Browser interference
If the above suggestions don't help, try clearing your browser's cache. Right-click on the page, click Inspect, and right-click on the refresh button at the top left of your browser. Then click Empty Cache and Hard Reload (Shift + refresh button on your browser).

CX-reload dash url

Brex mobile app

If you're having trouble signing in via the app, please try these suggestions:

Force quit: Exit out of the app.

Update: Check to see that you have the most recent version of the app installed.

Reinstall: Uninstall and reinstall the app.

Verify password
: Ensure that your device's keychain or password manager is not auto-filling an old password.

Was this article helpful?

|

Still can't find what you're looking for?

Chat with us->