# Sign in help Get answers to all of your questions regarding Brex **URL Source:** https://www.brex.com/support/sign-in-help --- ## Overview You can sign into your Brex account from brex.com by clicking _Sign in. _If you face any trouble while doing this, please follow the steps below depending on your issue. **Note**: If you have an embedded integration and are unable to sign into the embedded partner’s platform, learn more at navan.com or ziphq.com for troubleshooting. If you face trouble logging into your Brex dashboard directly as a Brex user, proceed to follow the steps below. For additional help, please chat with Brex Support. ## Forgotten password ### Brex users If you forgot your password, enter the email address you use to sign in to your Brex account [on this page](https://dashboard.brex.com/forgot-password) and click _Submit._ We’ll email you a link to create a new password. **Note**: Entering any email address besides the one associated with your Brex account here won’t work. Please make sure you’ve checked your spam folder. If you still can’t find the password reset email, contact your manager or one of your Brex account or card admins and ask them to send you the password reset link directly. ### Brex admins Managers and account, card, and user management admins can send a password reset link to their team members by going to _Team _in their dashboard. Select the user’s name, click _User Actions > Send password reset_. Click _Yes_ to send a password reset link to the email address associated with that user’s Brex account. ## Device verification trouble Brex uses multi-factor authentication (MFA) to provide an extra layer of security to your account, which includes two-factor verification (2FA) and device verification. To keep your Brex account even more secure, we use device verification. This is a one-time authorization needed for each browser on every device you use to sign in to Brex. Device verification helps make sure that only your approved devices and IP addresses can access your Brex account. If you have problems verifying your device, please troubleshoot using the suggestions below. ### Email verification If you have issues receiving the email to verify your device, please try the following: - Make sure you’re signing into the email associated with your Brex account. - Check with your IT department to make sure your company has allowlisted [verifications@brex.com](mailto:verifications@brex.com) and [noreply@brex.com](mailto:noreply@brex.com). - Check your spam/trash folder for an email entitled “New sign-in to Brex” or from the sender verifications@brex.com / [noreply@brex.com](mailto:noreply@brex.com). - If you have filters set up, the email may have been routed to a different folder. - Clear your browser’s cache and cookies, then sign in again. - Click _Resend email_ on the _Extra security check_ screen and give it a few minutes for the email to arrive. If you’ve clicked _Resend email_ multiple times, make sure you are clicking the link in the latest email. - Copy the verification link from your email, and paste it directly into a different browser, such as Safari or Chrome **_Note: _**Please be aware of phishing attempts as Brex will never ask you to share links from the _Trust this Device _email. ### Expired link If you try clicking the email link to verify your device, only to be told “This link has expired,” please try to: - Sign into your Brex account again to restart the process and receive a new verification email. - Check other tabs in your browser to see if you already used the link successfully and are signed into Brex. ### Device verification incomplete If you try clicking the email link to verify your device and are brought to a page that says, “We weren’t able to finish verification,” please try the following: - Click the link in the verification email from the same device to most recently used to sign in to Brex. - If you use a VPN, the verification might fail if the IP address that you signed in from doesn’t match the IP address you opened the email link from. - Restart the process by signing into Brex again. If you get an error saying, “We’re sorry — we’re having trouble,” this means the page has timed out. Please try refreshing the page and entering your sign-in credentials again. ### Previously verified device Even if you clicked _Trust this device_ and verified your device, you may be asked to re-verify. This could occur if you’ve recently cleared your browser’s cache and cookies, if you’re using an incognito or private browsing tab, or if you only chose to trust your device for a single session. You should be able to quickly verify the device again by following these steps: **Step 1: **When you see _Extra security check_ after signing into Brex, open the inbox of the email address associated with your Brex account and look for an email entitled “New sign-in to Brex.” **Step 2: **If you want this device to stay verified for approximately one year, click _Trust this device_. If you want to re-verify upon every sign in to Brex, click _Allow once–recommended for public or shared devices._ ### SMS or authenticator app verification If you haven’t received your sign-in security code through SMS, please note: - The SMS won’t deliver if cellular data roaming is turned off. - The SMS won’t deliver if your device is in airplane mode. - Your default 2FA method may be an authentication app. Check your authentication app (e.g., Google Authenticator, Twilio Authy, Okta, Duo, 1Password) for the verification code. If you have trouble receiving your sign-in security code via an authenticator app: - Make sure that your device’s date and time settings are configured to _Automatic_ mode. - Authenticator apps generate 2FA codes using the current time on your device, so if the time is set incorrectly, the wrong code will be generated. - Double-check that you’re using the code created for Brex (not another platform). - Use the recovery code you stored when you enrolled in 2FA by clicking _Enter recovery code_. ![HC - Sign In Trouble 01](https://brand.brex.com/m/7bbd7fbb51566b93/webimage-HC-Sign-In-Trouble-01.png) - Reset your 2FA by clicking _Reset your two-factor authentication (2FA)_. - If you’ve elected to receive SMS codes to complete 2FA, this option won’t be available. Instead, please chat with [Brex Support](https://dashboard.brex.com/?chat=true/) to reset your 2FA. ### Still having trouble with verification? If you still have issues receiving the sign-in security code, please contact us for a reset code. To do so, click the chat icon in the bottom-right corner of [this page](https://dashboard.brex.com/forgot-password). ## Other sign-in issues ### Still having trouble signing in? If the above suggestions don't help, try the steps below. **1. Browser Settings:** Please ensure that there are no ad blockers or script blockers enabled that might prevent the dashboard from loading. You can typically find these settings in the extensions or add-ons section of your browser. Additionally, we recommend updating your browser to the latest version. **2. Network Settings: **Verify that your network, including any firewalls, VPNs, or proxy settings, is not restricting access to the dashboard. These settings might be filtering out necessary content. Additionally, corporate devices are often set up with content filtering, so kindly reach out to your IT departments to investigate further. **3. Try a Different Browser or Device:** If the issue persists, try accessing the dashboard from a different browser or device to determine if the problem is specific to the initial setup. **4. Clear Browser Cache and Cookies: **Clearing your browser's cache and cookies, as well as clearing browser history, can help resolve loading issues. ### Device clock interference Access to Brex is controlled through tokens issued at precise times. If your computer or device clock is set incorrectly, you cannot sign in. Please update your device to accurately reflect your current local time.