Brex | I'm having issues with my bill pay integration
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I'm having issues with my bill pay integration

Bill payments are quick and easy. If you have bill pay set up, the feature will allow you to see, store, and schedule all of your bills directly from your Brex Cash account. Give your vendors your unique email address for bills or add them to your dashboard. From there, one click sends the payment and syncs it to your accounting software.

Important notes:

  • We sync bills only when the bill is submitted for payment.

  • We do not retroactively sync bills created before the integration is set up.

  • This is a one-way sync, meaning we only sync data from Brex into your external accounting platform.

Syncing issues

When a bill sync fails, you’ll see a banner at the top of the Bills section with some information as to why it failed, and often a suggestion for how to fix the issue. You will also see a resync button once the issue blocking the sync has been fixed.

QuickBooks issues

Another common bill pay error is due to stale data. When data is modified on QuickBooks, syncing will halt for that bill. To continue syncing the bill changes to QuickBooks, you’ll have to overwrite the data for that bill, which you can do by navigating to the specific bill, and clicking Resync this bill.

Xero issues

Currently Xero integration is a one-directional sync from Brex to Xero. This means that bills created in Brex will be synced over to Xero. However, edits to bills made in Xero will not get synced back to Brex. When bills get edited in Brex and synced over to Xero, it will overwrite the corresponding bill data in Xero.

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Open an account

I'm having issues with my bill pay integration

Bill payments are quick and easy. If you have bill pay set up, the feature will allow you to see, store, and schedule all of your bills directly from your Brex Cash account. Give your vendors your unique email address for bills or add them to your dashboard. From there, one click sends the payment and syncs it to your accounting software.

Important notes:

  • We sync bills only when the bill is submitted for payment.

  • We do not retroactively sync bills created before the integration is set up.

  • This is a one-way sync, meaning we only sync data from Brex into your external accounting platform.

Syncing issues

When a bill sync fails, you’ll see a banner at the top of the Bills section with some information as to why it failed, and often a suggestion for how to fix the issue. You will also see a resync button once the issue blocking the sync has been fixed.

QuickBooks issues

Another common bill pay error is due to stale data. When data is modified on QuickBooks, syncing will halt for that bill. To continue syncing the bill changes to QuickBooks, you’ll have to overwrite the data for that bill, which you can do by navigating to the specific bill, and clicking Resync this bill.

Xero issues

Currently Xero integration is a one-directional sync from Brex to Xero. This means that bills created in Brex will be synced over to Xero. However, edits to bills made in Xero will not get synced back to Brex. When bills get edited in Brex and synced over to Xero, it will overwrite the corresponding bill data in Xero.

Was this article helpful?

|

Still can't find what you're looking for?

Chat with us->
Open an account

I'm having issues with my bill pay integration

Bill payments are quick and easy. If you have bill pay set up, the feature will allow you to see, store, and schedule all of your bills directly from your Brex Cash account. Give your vendors your unique email address for bills or add them to your dashboard. From there, one click sends the payment and syncs it to your accounting software.

Important notes:

  • We sync bills only when the bill is submitted for payment.

  • We do not retroactively sync bills created before the integration is set up.

  • This is a one-way sync, meaning we only sync data from Brex into your external accounting platform.

Syncing issues

When a bill sync fails, you’ll see a banner at the top of the Bills section with some information as to why it failed, and often a suggestion for how to fix the issue. You will also see a resync button once the issue blocking the sync has been fixed.

QuickBooks issues

Another common bill pay error is due to stale data. When data is modified on QuickBooks, syncing will halt for that bill. To continue syncing the bill changes to QuickBooks, you’ll have to overwrite the data for that bill, which you can do by navigating to the specific bill, and clicking Resync this bill.

Xero issues

Currently Xero integration is a one-directional sync from Brex to Xero. This means that bills created in Brex will be synced over to Xero. However, edits to bills made in Xero will not get synced back to Brex. When bills get edited in Brex and synced over to Xero, it will overwrite the corresponding bill data in Xero.

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Still can't find what you're looking for?

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