# How to use customer feedback to improve your product Is the customer always right? This session covers how to collect, analyze, and implement customer feedback **URL Source:** https://www.brex.com/resources/how-to-use-customer-feedback-to-improve-your-product --- ### Text How to use customer feedback to improve your product How do you distinguish valuable feedback from what’s less important? Is the customer always right? Which customer segment should you prioritize? To share insights on these topics and more, we hosted a webinar with AWS and Carta. Speakers included Brex Chief Product Officer Karandeep Anand, former Head of Business Products at Meta, and Carta Chief Product Officer Heidi Johnson, with host Sekai Ndemanga, Business Development Lead at AWS. In this webinar, you’ll learn: - The best ways to collect, analyze, and implement customer feedback - How to focus on the most valuable and actionable feedback ### Form ## Related Articles ### [📋 Controller's guide to scaling without breaking](https://www.brex.com/resources/scaling-with-speed-and-control-register) Dive deep into how you can deliver both speed and control through rapid growth without losing your sanity or your weekends. ### [BambooHR case study](https://www.brex.com/resources/customer/bamboohr) See how an integrated spend and accounting platform accelerates expenses and streamlines the month-end close. ### [Scentbird case study](https://www.brex.com/resources/customer/scentbird) See how Scentbird processes expenses and accounting 2x faster with Brex cards and spend management. ### [Increasing the quality of our decisions](https://www.brex.com/journal/increasing-the-quality-of-our-decisions) Earlier this year, Brex transitioned to a written decision-making culture. I wrote this memo to our team on why this transition was important... ### [The great reset: Post-SVB banking for startups](https://www.brex.com/journal/banking-for-startups) Today’s founders have a new set of banking rules – learn their 5 criteria and how Brex built a modern account that meets them all. ### [Huntress case study](https://www.brex.com/resources/customer/huntress) Huntress upgrades from Amex to Brex for more control, rewards, and scalability worldwide.