DoorDash streamlines global spending and improves visibility with Brex.

Multiple card solutions that hindered spend visibility

DoorDash was using several corporate cards and platforms to enable and manage company spending. But as it grew globally and employee expenses increased, having multiple solutions became cumbersome, and the user experience wasn’t optimal.

DoorDash sought one integrated solution that would work across its entire business. The finance team wanted one platform to manage global corporate cards and employee reimbursements. Managers needed a proactive way to monitor spending instead of reviewing every transaction after the fact. And employees needed a more intuitive and delightful spending experience, no matter where they were.

Integrated cards and expense management on one global platform

After exploring several providers, DoorDash chose Brex for corporate cards and expense management with an employee-first approach. “I tapped into my network to find out more about Brex and got great feedback,” said Josh Pickles, Head of Global Strategic Sourcing and Procurement at DoorDash. “Brex had good proof points from a technical and UX perspective, and we knew that we had found the right partner.”

Brex deployed a fully configured spend management solution for DoorDash and seamlessly transitioned its ERP, HRIS, and SSO integrations. Despite initial concerns about the typical complexity of implementing a global enterprise solution, DoorDash was pleased with the fast and comprehensive implementation and change management support from Brex.

“Anytime we have a technical issue Brex is quick to correct the issue and provides top-notch customer service — better than I have experienced working with other Saas companies,” said Cindy Nunez, Senior Accounting Manager at DoorDash.

“Traditional expense management requires you to chase money after it's been spent. Brex enables you to do the opposite — we’re clear about how money is being spent from the get-go.”

— Josh Pickles, Head of Global Strategic Sourcing and Procurement, DoorDash

Proactive spend controls, fast reimbursements, and global visibility

Brex’s global spend solution provides its US and global employees with cards accepted in more than 200 countries, 24/7 customer support, local and USD currency visibility, and reimbursements in 4 days or less instead of weeks. The finance and travel teams now have a single, real-time view of global spending across cards, payments, and reimbursements.

“We wanted to empower our employees to make decisions on their own to spend on behalf of DoorDash — with the right level of compliance and control. With Brex, we are able to solve for that,” said Mike Kim, VP of Finance at DoorDash.

DoorDash can easily pre-approve spending amounts for any purpose, such as travel or stipends, using Brex's spend limits and custom expense policies, which are automatically enforced at the time of purchase for built-in control.

“Traditional expense management requires you to chase money after it's been spent,” Josh says. “Brex enables you to do the opposite — we’re clear about how money is being spent from the get-go.” Jerome Barley, Head of Global Travel & Expense at DoorDash, agrees: “The transparency that Brex provides our team is unparalleled. Our finance partners are ecstatic to be able to see how spend is trending at any point in time. We don’t get that with our legacy systems.”

Brex helps DoorDash unblock employees, ensure compliance, and save managers hours every month on expense reviews. Further, Brex’s robust ERP integrations and increased compliance enable DoorDash to close the books faster.

The Brex mobile app has also improved the user experience. Employees can access virtual cards to pay vendors, check spending budgets or policies, request reimbursements, and add receipts in a few taps, from anywhere in the world.

“The Brex app has been a major gain for us in both user experience and efficiency for T&E. It’s easy for employees to understand where and how to spend, driving accountability from top to bottom,” Josh said.

DoorDash’s global teams are now positioned to move fast and do their best work with user-friendly financial tools behind them. “In any economic climate, flexibility and adaptability are important,” Josh said. “Having Brex enables us to make smart, strategic choices.”