Your card may have been declined for a variety of reasons to help protect your security. Please review the following common reasons your card could have been declined and try your transaction again.
Incorrect credentials
If you have a virtual card and physical card, the card numbers, expiration dates, and CVV codes are different. Please ensure you have entered the correct card details.
Company limit reached
If you’re an employee, please reach out to an account or card admin for help with this type of decline.
If you're an account or card admin, check to see that your company has not reached its credit limit. Please read How do I know what our company's monthly credit limit is?. If you're over the limit, you can try these suggestions for freeing up spending room.
User limit reached
Check that you have not hit your user limit. Please read How can I see what my user limit is and how much I have spent?. If you are a regular card user and have reached your user limit, please reach out to your company admin to discuss your user limit.
Chip reader not used
If you are using your physical card, please ensure that you are inserting your card's EMV chip instead of swiping the magnetic stripe. Similarly, not all Brex cards have the contactless capability enabled, in which case you should default to using the chip reader.
Unauthorized country
Ensure you are not attempting the transaction in one of these countries.
If you are still having issues, please reach out to our support team through your Brex dashboard for assistance. If attempting an online transaction, take a screenshot of the declined error message and include it in your outreach.
Your card may have been declined for a variety of reasons to help protect your security. When your card declines, you can open your Brex app to find the reason for the decline listed at the top of your homescreen. These will disappear five minutes after the decline.
If you have Declined transactions toggled on under your profile > Account & settings > Notifications, you'll also receive push notifications whenever you experience a card decline.
The following are common reasons for why your card may have been declined, some of which might be fixed by trying your transaction again
Incorrect credentials
If you have a virtual card and physical card, the card numbers, expiration dates, and CVV codes are different. Please ensure you have entered the correct card details.
Company limit reached
If you’re an employee, please reach out to an account or card admin for help with this type of decline.
If you're an account or card admin, check to see that your company has not reached its credit limit. Please read How do I know what our company's monthly credit limit is?. If you're over the limit, you can try these suggestions for freeing up spending room.
Budget limit reached
User limits have been removed with Empower. Transactions are often tied to specific budgets and follow those budgets’ associated limits and policies.
Check to see if you’ve hit your budget limit by viewing the Budgets tab in your dashboard.
If you’re an employee who is a regular card user and have reached your budget limits, you can speak with your admins to ask them to edit the budget as needed. You’ll want to make sure your card is spending from the correct budget.
You can learn more about budgets in What is a budget?.
Chip reader not used
If you’re using your physical card, make sure that you’re inserting your card's EMV chip instead of swiping the magnetic stripe. Similarly, not all Brex cards have the contactless capability enabled, in which case you should default to using the chip reader.
Unauthorized country
Make sure you are not attempting transactions in any of these countries. If you’re still having issues, please reach out to our support team through your Brex dashboard for assistance. If attempting an online transaction, take a screenshot of the declined error message and include it in your outreach.