How do I allow transactions from a merchant?

If you notice that transactions with a certain merchant are being repeatedly denied, we have the option to add the merchant to an “allowlist”. This will only help transactions go through under the following conditions:

• The merchant’s industry is allowed by Brex.

• You’ve previously transacted with the merchant (i.e., we can’t allowlist a merchant preemptively).

We can only add a merchant to the allowlist on a card-by-card basis. By default, we can only allowlist the merchant for the card that was used for the original attempted transaction.

If you’d like to request that a certain vendor be allowlisted on your card, please contact Brex Support.