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If you notice an unauthorized transaction on your Brex card, please follow the instructions in How do I report a fraudulent transaction? before submitting a dispute.

All Brex users can submit disputes for their own transactions directly from the Brex dashboard. (While this isn't possible in the mobile app experience quite yet, we're working on bringing you this capability soon).

Submitting a fraud dispute

Step 1: Under Card, click Transactions.

Step 2: Click the transaction you want to dispute to pull up more details on the right side.

Step 3: Select Dispute charge at the very bottom of the transaction details.

Note: If you don’t see the option to dispute a charge, please read Why can’t I dispute a charge?.

Step 4: Choose the option that best describes your situation.

Step 5: Click Continue.

Step 6: Your card will be permanently terminated and you will be prompted to issue yourself another one. When issuing a physical card, you'll be asked to enter the best shipping address and your card will arrive within 5-7 business days. When issuing a virtual card, you'll be asked to name your card and it will be available to use immediately.

Important: Until you receive your new physical card, you can continue to use your virtual card for online purchases or at physical locations via a mobile wallet.

Step 7: You'll receive an email confirmation that the dispute is being reviewed and a status update within 1-2 business days.

In some cases, disputes may take up to 90-days to resolve. You will receive more information on the expected timeline for your dispute in the status update email.

Note: While disputes are being investigated, the charge will be settled alongside the rest of your balance when your Brex statement comes due. If you receive a successful conclusion of the dispute, you’ll receive a chargeback for these funds.

If you notice an unauthorized transaction on your Brex card, please follow the instructions in How do I report a fraudulent transaction? before submitting a dispute.

All Brex users can submit disputes for their own transactions directly from the Brex dashboard. (While this isn't possible in the mobile app experience quite yet, we're working on bringing you this capability soon).

Submitting a fraud dispute

Step 1: In your dashboard, click Expenses.

Step 2: Click the transaction you want to dispute to pull up more details on the right side.

Step 3: At the bottom of the transaction details, click the 3 dots and select Dispute.

Note: If you don’t see the option to dispute a charge, please read Why can’t I dispute a charge?.

Step 4: Choose the option that best describes your situation and click Continue.

Step 5: Your card will be permanently terminated and you will be prompted to issue yourself another one. When issuing a physical card, you'll be asked to enter the best shipping address and your card will arrive within 5–7 business days. When issuing a virtual card, you'll be asked to name your card and it will be available to use immediately.

Important: Until you receive your new physical card, you can continue to use your virtual card for online purchases or at physical locations via a mobile wallet.

Step 6: You'll receive an email confirmation that the dispute is being reviewed and a status update within 1–2 business days.

In some cases, disputes may take up to 90 days to resolve. You will receive more information on the expected timeline for your dispute in the status update email.

Note: While disputes are being investigated, the charge will be settled alongside the rest of your balance when your Brex statement comes due. If you receive a successful conclusion of the dispute, you’ll receive a chargeback for these funds.


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