There are two ways to activate your new physical Brex card. Via SMS Step 1: From the phone number associated with your Brex account, text the last four digits of your card number to (415) 417-0824. Step 2: Look for a text stating that your card is active and ready for use. Important: You
Admins can request a physical Brex card on behalf of activated users by following the steps below. Once the steps have been completed, the user will be sent an email prompt to fill out their shipping details. The physical card will only be issued after the user has provided their
In the Brex dashboard, admins and users are able to lock, terminate, and issue themselves new cards. Admins can also lock, terminate, and issue new cards for users without contacting Brex Support. If your company admin has locked your card, they will need to unlock it in order for your
Vendor cards are created with automatic lock dates. If you or one of your employees need to use your vendor card again after this date, any admin on your account can modify the card’s lock date. Please follow the steps below, depending on your role type. Admins modifying their own vendor
Admins can lock or unlock any cards that belong to other users in the dashboard by following the steps below. Note: If an admin locks the card that belongs to an employee or AP clerk, that user won’t be able to unlock their card again without admin approval. Step 1: Under Team
If your card is lost or compromised, you can terminate it from your Brex dashboard. An admin can also do this on your behalf without contacting Brex Support by following the steps below! Note: Terminating a card won’t automatically create a replacement. If you want to cancel your current card and
You can lock or unlock your own card at any time from either your Brex dashboard or your app. Please follow the relevant steps below. Locked physical and virtual cards can be unlocked by the cardholder at their discretion. Admins can modify vendor card lock dates, which you can find the
There are a few scenarios where you may need to update the information associated with an existing card. Please read the relevant section below to learn what’s possible. Changing the shipping address If you have already requested a physical card, we unfortunately can’t alter the shipping address. To have your physical
Your card's billing address will typically be your company's office address. To confirm, please follow the steps below. Step 1: Click Card on the left side of your Brex dashboard and then Manage cards. Step 2: Look for your virtual card Step 3: Click the three dots below the card. At the bottom
Welcome to Brex and congrats on your new corporate card! This guide will walk you through the setup process to ensure that you're getting the maximum value out of your Brex account. This guide is for employees and AP clerks that have been invited to join their company's Brex account. If
Your virtual card and your physical Brex card intentionally have different numbers, expiration dates, and CVV codes. The cards are different so that in the event that your physical card gets damaged, lost, or stolen, you don't have to worry about changing or updating each of your online subscriptions. You can
You can request a physical card from your Brex dashboard in three scenarios. Please reference the relevant section below. Note: These instructions are for any user wanting to issue a physical card to themselves. If you’re an admin trying to issue a card to another user, please read Can I request
Brex has a variety of cards to choose from that allow you to control your team’s spend–physical cards, virtual cards, and vendor cards. All of these card types are considered credit cards, which you can learn more about here: Is the Brex card a credit card or a debit card?. Users can
We don't yet have the ability to set a limit for every card, but if you're looking to manage your team members' spend, please read How do I change a team member's user limit?.
If you requested a new physical card in error, please reach out to our support team right away via your Brex dashboard. We should be able to cancel the request as long as you contact us before 4pm PST on the day it was requested.
Brex admins and users will automatically be issued a virtual card upon account activation. To issue yourself an additional virtual card, follow the steps below. Step 1: Under Cards on the left side of your dashboard, click Manage cards. Step 2: In the top-right corner, click Get a new card and select the virtual
By default, Brex cards don’t require a PIN. However, some vendors will require that you use one. You might also prefer to have a PIN on your card for security purposes. You can request this by calling our support line between 5am and 8pm PT or between 8am and 11pm ET.
Your card may have been declined for a variety of reasons to help protect your security. Please review the following common reasons your card could have been declined and try your transaction again. Incorrect credentials If you have a virtual card and physical card, the card numbers, expiration dates, and CVV codes
You can have 1 physical card at a time and up to 10 virtual cards per user.
Both admins and users can replace a card from the Brex dashboard. Admins can also replace cards on behalf of users without contacting Brex Support. Note: Replacing your existing card will terminate it. To replace a card, please follow the steps below. Step 1: Under Card, click Manage cards. If you're an admin looking
You can view your card details in both the Brex app and dashboard. In the app Step 1: Tap the image of the card in the top-right corner. Step 2: If you have multiple cards, swipe left to view them all. In the dashboard Step 1: Navigate to Card > Manage cards. Step 2: Your cards
The virtual card is designed to be a secure form of payment that cannot be lost or stolen. We recommend using your virtual card for all online transactions, and especially for servers, software subscriptions, and digital ad campaigns that cannot risk interruption or downtime. To view your virtual card, please follow
Your Brex card should arrive 7-10 business days after it was issued. We’re currently unable to provide tracking information. If your card fails to arrive within that time frame, we suggest replacing it using the following guide: How can I replace my card?
Yes! You may add your Brex Mastercard to your Apple, Google, or Samsung wallet. Visa is not supported at this time. If you use Apple Pay, you can add your card directly from the Brex mobile app with the click of a button. Once your card is in your Apple wallet,
There are two ways to activate your new physical Brex card. Via SMS Step 1: From the phone number associated with your Brex account, text the last four digits of your card number to (415) 417-0824. Step 2: Look for a text stating that your card is active and ready for use. Important: You
Admins can request a physical Brex card on behalf of activated users by following the steps below. Once the steps have been completed, the user will be sent an email prompt to fill out their shipping details. The physical card will only be issued after the user has provided their
In the Brex dashboard, admins and users are able to lock, terminate, and issue themselves new cards. Admins can also lock, terminate, and issue new cards for users without contacting Brex Support. If your company admin has locked your card, they will need to unlock it in order for your
Vendor cards are created with automatic lock dates. If you or one of your employees need to use your vendor card again after this date, any admin on your account can modify the card’s lock date. Please follow the steps below, depending on your role type. Admins modifying their own vendor
Admins can lock or unlock any cards that belong to other users in the dashboard by following the steps below. Note: If an admin locks the card that belongs to an employee or AP clerk, that user won’t be able to unlock their card again without admin approval. Step 1: Under Team
If your card is lost or compromised, you can terminate it from your Brex dashboard. An admin can also do this on your behalf without contacting Brex Support by following the steps below! Note: Terminating a card won’t automatically create a replacement. If you want to cancel your current card and
You can lock or unlock your own card at any time from either your Brex dashboard or your app. Please follow the relevant steps below. Locked physical and virtual cards can be unlocked by the cardholder at their discretion. Admins can modify vendor card lock dates, which you can find the
There are a few scenarios where you may need to update the information associated with an existing card. Please read the relevant section below to learn what’s possible. Changing the shipping address If you have already requested a physical card, we unfortunately can’t alter the shipping address. To have your physical
Your card's billing address will typically be your company's office address. To confirm, please follow the steps below. Step 1: Click Card on the left side of your Brex dashboard and then Manage cards. Step 2: Look for your virtual card Step 3: Click the three dots below the card. At the bottom
Welcome to Brex and congrats on your new corporate card! This guide will walk you through the setup process to ensure that you're getting the maximum value out of your Brex account. This guide is for employees and AP clerks that have been invited to join their company's Brex account. If
Your virtual card and your physical Brex card intentionally have different numbers, expiration dates, and CVV codes. The cards are different so that in the event that your physical card gets damaged, lost, or stolen, you don't have to worry about changing or updating each of your online subscriptions. You can
You can request a physical card from your Brex dashboard in three scenarios. Please reference the relevant section below. Note: These instructions are for any user wanting to issue a physical card to themselves. If you’re an admin trying to issue a card to another user, please read Can I request
Brex has a variety of cards to choose from that allow you to control your team’s spend–physical cards, virtual cards, and vendor cards. All of these card types are considered credit cards, which you can learn more about here: Is the Brex card a credit card or a debit card?. Users can
We don't yet have the ability to set a limit for every card, but if you're looking to manage your team members' spend, please read How do I change a team member's user limit?.
If you requested a new physical card in error, please reach out to our support team right away via your Brex dashboard. We should be able to cancel the request as long as you contact us before 4pm PST on the day it was requested.
Brex admins and users will automatically be issued a virtual card upon account activation. To issue yourself an additional virtual card, follow the steps below. Step 1: Under Cards on the left side of your dashboard, click Manage cards. Step 2: In the top-right corner, click Get a new card and select the virtual
By default, Brex cards don’t require a PIN. However, some vendors will require that you use one. You might also prefer to have a PIN on your card for security purposes. You can request this by calling our support line between 5am and 8pm PT or between 8am and 11pm ET.
Your card may have been declined for a variety of reasons to help protect your security. Please review the following common reasons your card could have been declined and try your transaction again. Incorrect credentials If you have a virtual card and physical card, the card numbers, expiration dates, and CVV codes
You can have 1 physical card at a time and up to 10 virtual cards per user.
Both admins and users can replace a card from the Brex dashboard. Admins can also replace cards on behalf of users without contacting Brex Support. Note: Replacing your existing card will terminate it. To replace a card, please follow the steps below. Step 1: Under Card, click Manage cards. If you're an admin looking
You can view your card details in both the Brex app and dashboard. In the app Step 1: Tap the image of the card in the top-right corner. Step 2: If you have multiple cards, swipe left to view them all. In the dashboard Step 1: Navigate to Card > Manage cards. Step 2: Your cards
The virtual card is designed to be a secure form of payment that cannot be lost or stolen. We recommend using your virtual card for all online transactions, and especially for servers, software subscriptions, and digital ad campaigns that cannot risk interruption or downtime. To view your virtual card, please follow
Your Brex card should arrive 7-10 business days after it was issued. We’re currently unable to provide tracking information. If your card fails to arrive within that time frame, we suggest replacing it using the following guide: How can I replace my card?
Yes! You may add your Brex Mastercard to your Apple, Google, or Samsung wallet. Visa is not supported at this time. If you use Apple Pay, you can add your card directly from the Brex mobile app with the click of a button. Once your card is in your Apple wallet,
There are two ways to activate your new physical Brex card. Via SMS Step 1: From the phone number associated with your Brex account, text the last four digits of your card number to (415) 417-0824. Step 2: Look for a text stating that your card is active and ready for use. Important: You
Admins can request a physical Brex card on behalf of activated users by following the steps below. Once the steps have been completed, the user will be sent an email prompt to fill out their shipping details. The physical card will only be issued after the user has provided their
In the Brex dashboard, admins and users are able to lock, terminate, and issue themselves new cards. Admins can also lock, terminate, and issue new cards for users without contacting Brex Support. If your company admin has locked your card, they will need to unlock it in order for your
Vendor cards are created with automatic lock dates. If you or one of your employees need to use your vendor card again after this date, any admin on your account can modify the card’s lock date. Please follow the steps below, depending on your role type. Admins modifying their own vendor
Admins can lock or unlock any cards that belong to other users in the dashboard by following the steps below. Note: If an admin locks the card that belongs to an employee or AP clerk, that user won’t be able to unlock their card again without admin approval. Step 1: Under Team
If your card is lost or compromised, you can terminate it from your Brex dashboard. An admin can also do this on your behalf without contacting Brex Support by following the steps below! Note: Terminating a card won’t automatically create a replacement. If you want to cancel your current card and
You can lock or unlock your own card at any time from either your Brex dashboard or your app. Please follow the relevant steps below. Locked physical and virtual cards can be unlocked by the cardholder at their discretion. Admins can modify vendor card lock dates, which you can find the
There are a few scenarios where you may need to update the information associated with an existing card. Please read the relevant section below to learn what’s possible. Changing the shipping address If you have already requested a physical card, we unfortunately can’t alter the shipping address. To have your physical
Your card's billing address will typically be your company's office address. To confirm, please follow the steps below. Step 1: Click Card on the left side of your Brex dashboard and then Manage cards. Step 2: Look for your virtual card Step 3: Click the three dots below the card. At the bottom
Welcome to Brex and congrats on your new corporate card! This guide will walk you through the setup process to ensure that you're getting the maximum value out of your Brex account. This guide is for employees and AP clerks that have been invited to join their company's Brex account. If
Your virtual card and your physical Brex card intentionally have different numbers, expiration dates, and CVV codes. The cards are different so that in the event that your physical card gets damaged, lost, or stolen, you don't have to worry about changing or updating each of your online subscriptions. You can
You can request a physical card from your Brex dashboard in three scenarios. Please reference the relevant section below. Note: These instructions are for any user wanting to issue a physical card to themselves. If you’re an admin trying to issue a card to another user, please read Can I request
Brex has a variety of cards to choose from that allow you to control your team’s spend–physical cards, virtual cards, and vendor cards. All of these card types are considered credit cards, which you can learn more about here: Is the Brex card a credit card or a debit card?. Users can
We don't yet have the ability to set a limit for every card, but if you're looking to manage your team members' spend, please read How do I change a team member's user limit?.
If you requested a new physical card in error, please reach out to our support team right away via your Brex dashboard. We should be able to cancel the request as long as you contact us before 4pm PST on the day it was requested.
Brex admins and users will automatically be issued a virtual card upon account activation. To issue yourself an additional virtual card, follow the steps below. Step 1: Under Cards on the left side of your dashboard, click Manage cards. Step 2: In the top-right corner, click Get a new card and select the virtual
By default, Brex cards don’t require a PIN. However, some vendors will require that you use one. You might also prefer to have a PIN on your card for security purposes. You can request this by calling our support line between 5am and 8pm PT or between 8am and 11pm ET.
Your card may have been declined for a variety of reasons to help protect your security. Please review the following common reasons your card could have been declined and try your transaction again. Incorrect credentials If you have a virtual card and physical card, the card numbers, expiration dates, and CVV codes
You can have 1 physical card at a time and up to 10 virtual cards per user.
Both admins and users can replace a card from the Brex dashboard. Admins can also replace cards on behalf of users without contacting Brex Support. Note: Replacing your existing card will terminate it. To replace a card, please follow the steps below. Step 1: Under Card, click Manage cards. If you're an admin looking
You can view your card details in both the Brex app and dashboard. In the app Step 1: Tap the image of the card in the top-right corner. Step 2: If you have multiple cards, swipe left to view them all. In the dashboard Step 1: Navigate to Card > Manage cards. Step 2: Your cards
The virtual card is designed to be a secure form of payment that cannot be lost or stolen. We recommend using your virtual card for all online transactions, and especially for servers, software subscriptions, and digital ad campaigns that cannot risk interruption or downtime. To view your virtual card, please follow
Your Brex card should arrive 7-10 business days after it was issued. We’re currently unable to provide tracking information. If your card fails to arrive within that time frame, we suggest replacing it using the following guide: How can I replace my card?
Yes! You may add your Brex Mastercard to your Apple, Google, or Samsung wallet. Visa is not supported at this time. If you use Apple Pay, you can add your card directly from the Brex mobile app with the click of a button. Once your card is in your Apple wallet,