How do refunds work?

Once a merchant has issued you a refund, a credit will show in your Brex account within 30 business days.

For all refunded transactions made with your Brex card, your refund will be credited to your Brex card balance. This means that all refunds will be available credit for you to use on your Brex card. The refund will appear on the Transactions page of your dashboard under the Card tab.

Refunds will still be processed even if your card has been locked or canceled.

If you have a returned ACH, wire, or check, these funds will be returned to your Brex business account balance.

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