This topic has 2 versions: the Brex classic experience and the Brex Empower platform. If you need help finding which you use, sign in or read this article.

If you discover that the transaction you disputed is not fraudulent, please cancel the dispute by following the steps below.

Step 1: Under Card, select Transactions.

Step 2: Click the transaction with the dispute you would like to cancel.

Step 3: Select Cancel dispute at the bottom right corner; this will open up the option to chat with Brex Support and provide your claim number (your claim number can be found in the transaction details.

Step 4: After ending your interaction with Brex Support, they will update you via email within 2-3 business days of the cancellation.

If you no longer wish to dispute a transaction, you can cancel the dispute by following the steps below.

Note: Once you cancel a dispute, the expense(s) cannot be disputed a second time.

In your dashboard

Step 1: Go to Expenses and click on the expense you originally disputed.

Step 2: In the popup window, you’ll see your Dispute details. Under this, click Cancel Dispute.

Step 3: You’ll be taken to a new screen with a summary of all the expenses that were part of this dispute. Enter the reason for canceling and click Cancel dispute.

In your app

Step 1: From your app’s homepage, tap the expense you originally disputed.

Step 2: At the bottom of the screen, you’ll see your Dispute details. Under this, tap Cancel dispute.

Step 3: Enter the reason for canceling and tap Continue. Review the expenses that you originally disputed and tap Cancel dispute.

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