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If you discover that the transaction you disputed is not fraudulent, please cancel the dispute by following the steps below.

Step 1: Under Card, select Transactions.

Step 2: Click the transaction with the dispute you would like to cancel.

Step 3: Select Cancel dispute at the bottom right corner; this will open up the option to chat with Brex Support and provide your claim number (your claim number can be found in the transaction details.

Step 4: After ending your interaction with Brex Support, they will update you via email within 2-3 business days of the cancellation.

If you discover that the transaction you disputed is not fraudulent, please cancel the dispute by reaching out to Brex Support.

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