If you discover that the transaction you disputed is not fraudulent, please cancel the dispute by following the steps below.

Step 1: Under Card, select Transactions.

Step 2: Click the transaction with the dispute you would like to cancel.

Step 3: Select Cancel dispute at the bottom right corner; this will open up the option to chat with Brex Support and provide your claim number (your claim number can be found in the transaction details.

Step 4: After ending your interaction with Brex Support, they will update you via email within 2-3 business days of the cancellation.

If you no longer wish to dispute a transaction, you can cancel the dispute by following the steps below.

Note: Once you cancel a dispute, the expense(s) cannot be disputed a second time.

In your dashboard

Step 1: Go to Expenses and click on the expense you originally disputed.

Step 2: In the popup window, you’ll see your Dispute details. Under this, click Cancel Dispute.

Step 3: You’ll be taken to a new screen with a summary of all the expenses that were part of this dispute. Enter the reason for canceling and click Cancel dispute.

In your app

Step 1: From your app’s homepage, tap the expense you originally disputed.

Step 2: At the bottom of the screen, you’ll see your Dispute details. Under this, tap Cancel dispute.

Step 3: Enter the reason for canceling and tap Continue. Review the expenses that you originally disputed and tap Cancel dispute.