Brex | How can I submit a merchant dispute?
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How can I submit a merchant dispute?

All Brex users can submit disputes for their own transactions directly from the Brex dashboard. Disputes cannot be submitted through the mobile app at this time.

Before submitting a merchant dispute, we recommend:

  • Checking with any authorized users on your account to see if they made the purchase.
  • Contacting the merchant and work directly with them.

If the merchant isn’t able to help resolve the issue, file a dispute and we’ll work to make things right on your behalf. This process can take up to 90 days.

Submitting a merchant dispute

Step 1: Click Card on the left side of your Brex dashboard.

Step 2: Click the transaction you want to dispute.

Step 3: Click Dispute charge at the bottom of the transaction details on the right.

Step 4: Select the reason for disputing

Step 5: Select any other transactions you would like to dispute.

Step 6: Describe the situation and reason for disputing (this is a required field) .

Step 7: Upload any supporting documents (required).

Note: This can be any type of document showing the attempts to resolve directly with the merchant such as emails, screenshots, chat transcripts, etc.

Step 8: Select File dispute.

You should receive an email with a status update within 2-3 business days, including an expected timeline for resolution. In some cases, disputes may take up to 90-days to resolve.

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Open an account

How can I submit a merchant dispute?

All Brex users can submit disputes for their own transactions directly from the Brex dashboard. Disputes cannot be submitted through the mobile app at this time.

Before submitting a merchant dispute, we recommend:

  • Checking with any authorized users on your account to see if they made the purchase.
  • Contacting the merchant and work directly with them.

If the merchant isn’t able to help resolve the issue, file a dispute and we’ll work to make things right on your behalf. This process can take up to 90 days.

Submitting a merchant dispute

Step 1: Click Card on the left side of your Brex dashboard.

Step 2: Click the transaction you want to dispute.

Step 3: Click Dispute charge at the bottom of the transaction details on the right.

Step 4: Select the reason for disputing

Step 5: Select any other transactions you would like to dispute.

Step 6: Describe the situation and reason for disputing (this is a required field) .

Step 7: Upload any supporting documents (required).

Note: This can be any type of document showing the attempts to resolve directly with the merchant such as emails, screenshots, chat transcripts, etc.

Step 8: Select File dispute.

You should receive an email with a status update within 2-3 business days, including an expected timeline for resolution. In some cases, disputes may take up to 90-days to resolve.

Was this article helpful?

|

Still can't find what you're looking for?

Chat with us->

How can I submit a merchant dispute?

All Brex users can submit disputes for their own transactions directly from the Brex dashboard. Disputes cannot be submitted through the mobile app at this time.

Before submitting a merchant dispute, we recommend:

  • Checking with any authorized users on your account to see if they made the purchase.
  • Contacting the merchant and work directly with them.

If the merchant isn’t able to help resolve the issue, file a dispute and we’ll work to make things right on your behalf. This process can take up to 90 days.

Submitting a merchant dispute

Step 1: Click Card on the left side of your Brex dashboard.

Step 2: Click the transaction you want to dispute.

Step 3: Click Dispute charge at the bottom of the transaction details on the right.

Step 4: Select the reason for disputing

Step 5: Select any other transactions you would like to dispute.

Step 6: Describe the situation and reason for disputing (this is a required field) .

Step 7: Upload any supporting documents (required).

Note: This can be any type of document showing the attempts to resolve directly with the merchant such as emails, screenshots, chat transcripts, etc.

Step 8: Select File dispute.

You should receive an email with a status update within 2-3 business days, including an expected timeline for resolution. In some cases, disputes may take up to 90-days to resolve.

Was this article helpful?

|

Still can't find what you're looking for?

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