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All Brex users can submit disputes for their own transactions directly from the Brex dashboard. Disputes cannot be submitted through the mobile app at this time.

Before submitting a merchant dispute, we recommend:

  • Checking with any authorized users on your account to see if they made the purchase.

  • Contacting the merchant and working directly with them.

If the merchant isn’t able to help resolve the issue, file a dispute and we’ll work to make things right on your behalf. This process can take up to 90 days.

Submitting a merchant dispute

Step 1: Click Card on the left side of your Brex dashboard.

Step 2: Click the transaction you want to dispute.

Step 3: Click Dispute charge at the bottom of the transaction details on the right.

Note: If you don’t see the option to dispute a charge, please read Why can’t I dispute a charge?.

Step 4: Select the reason for disputing.

Step 5: Select any other transactions you would like to dispute.

Step 6: Describe the situation and reason for disputing (this is a required field).

Step 7: Upload any supporting documents (required).

Note: This can be any type of document showing the attempts to resolve directly with the merchant such as emails, screenshots, chat transcripts, etc.

Step 8: Select File dispute.

You should receive an email with a status update within 2-3 business days, including an expected timeline for resolution. In some cases, disputes may take up to 90-days to resolve.

Note: While disputes are being investigated, the charge will be settled alongside the rest of your balance when your Brex statement comes due. If you receive a successful conclusion of the dispute, you’ll receive a chargeback for these funds.

All Brex users can submit disputes for their own transactions directly from the Brex dashboard. Disputes cannot be submitted through the mobile app at this time.

Before submitting a merchant dispute, we recommend:

  • Checking with any authorized users on your account to see if they made the purchase.

  • Contacting the merchant and working directly with them.

If the merchant isn’t able to help resolve the issue, file a dispute and we’ll work to make things right on your behalf. This process can take up to 90 days.

Submitting a merchant dispute

Step 1: Under Your wallet on the left side of your Brex dashboard, click the transaction you want to dispute.

Step 2: Click the flag icon at the bottom right of the transaction details.

Note: If you don’t see the option to dispute a charge, please read Why can’t I dispute a charge?.

Step 3: Select the reason for disputing.

Step 4: Select any other transactions you would like to dispute.

Step 5: Describe the situation and reason for disputing (this is a required field).

Step 6: Upload any supporting documents (required).

Note: This can be any type of document showing the attempts to resolve directly with the merchant such as emails, screenshots, chat transcripts, etc.

Step 7: Select File dispute.

You should receive an email with a status update within 2-3 business days, including an expected timeline for resolution. In some cases, disputes may take up to 90-days to resolve.

Note: While disputes are being investigated, the charge will be settled alongside the rest of your balance when your Brex statement comes due. If you receive a successful conclusion of the dispute, you’ll receive a chargeback for these funds.

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