Brex | How can I dispute a fraudulent transaction?
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How can I dispute a fraudulent transaction?

All Brex users can submit disputes for their own transactions directly from the Brex dashboard. Disputes cannot be submitted through the mobile app.

Submitting a fraud dispute

Step 1: Under Card, click Transactions.

Step 2: Click the transaction you want to dispute to pull up more details on the right side.

Step 3: Select Dispute charge at the very bottom of the transaction details.

Step 4: Choose the option that best describes your situation.

Step 5: Click Continue.

Step 6: Your card will be permanently terminated and you will be prompted to issue yourself another one. When issuing a physical card, you'll be asked to enter the best shipping address and your card will arrive within 5-7 business days. When issuing a virtual card, you'll be asked to name your card and it will be available to use immediately.

Important: Until you receive your new physical card, you can continue to use your virtual card for online purchases or at physical locations via a mobile wallet.

Step 7: You'll receive an email confirmation that the dispute is being reviewed and a status update within 1-2 business days.

In some cases, disputes may take up to 90-days to resolve. You will receive more information on the expected timeline for your dispute in the status update email.

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Open an account

How can I dispute a fraudulent transaction?

All Brex users can submit disputes for their own transactions directly from the Brex dashboard. Disputes cannot be submitted through the mobile app.

Submitting a fraud dispute

Step 1: Under Card, click Transactions.

Step 2: Click the transaction you want to dispute to pull up more details on the right side.

Step 3: Select Dispute charge at the very bottom of the transaction details.

Step 4: Choose the option that best describes your situation.

Step 5: Click Continue.

Step 6: Your card will be permanently terminated and you will be prompted to issue yourself another one. When issuing a physical card, you'll be asked to enter the best shipping address and your card will arrive within 5-7 business days. When issuing a virtual card, you'll be asked to name your card and it will be available to use immediately.

Important: Until you receive your new physical card, you can continue to use your virtual card for online purchases or at physical locations via a mobile wallet.

Step 7: You'll receive an email confirmation that the dispute is being reviewed and a status update within 1-2 business days.

In some cases, disputes may take up to 90-days to resolve. You will receive more information on the expected timeline for your dispute in the status update email.

Was this article helpful?

|

Still can't find what you're looking for?

Chat with us->

How can I dispute a fraudulent transaction?

All Brex users can submit disputes for their own transactions directly from the Brex dashboard. Disputes cannot be submitted through the mobile app.

Submitting a fraud dispute

Step 1: Under Card, click Transactions.

Step 2: Click the transaction you want to dispute to pull up more details on the right side.

Step 3: Select Dispute charge at the very bottom of the transaction details.

Step 4: Choose the option that best describes your situation.

Step 5: Click Continue.

Step 6: Your card will be permanently terminated and you will be prompted to issue yourself another one. When issuing a physical card, you'll be asked to enter the best shipping address and your card will arrive within 5-7 business days. When issuing a virtual card, you'll be asked to name your card and it will be available to use immediately.

Important: Until you receive your new physical card, you can continue to use your virtual card for online purchases or at physical locations via a mobile wallet.

Step 7: You'll receive an email confirmation that the dispute is being reviewed and a status update within 1-2 business days.

In some cases, disputes may take up to 90-days to resolve. You will receive more information on the expected timeline for your dispute in the status update email.

Was this article helpful?

|

Still can't find what you're looking for?

Chat with us->