Brex | Why haven’t I received my reward for linking an ecommerce platform/payroll software?

Why haven’t I received my reward for linking an ecommerce platform/payroll software?

Most ecommerce or payroll softwares are linked to your Brex Cash account on their platform, so we don’t have an immediate way to detect the link once it’s been established. Instead, we look for any deposits into your Brex Cash account from that ecommerce or payroll service. This is the only way we can confirm that you’ve successfully linked the software, which is necessary to award your bonus.

We generally look for trial deposits, which are small credits into your Brex Cash account from the ecommerce platform. These are usually initiated by your ecommerce or payroll platform once you’ve linked Brex Cash.

If no trial deposits took place, you may want to reach out to your ecommerce or payroll provider to make sure the link was established successfully. You can also manually initiate a deposit from your ecommerce provider into your Brex Cash account, which will also allow us to see that the two are communicating.

Once a deposit occurs, you can expect to receive your bonus points within 7-10 business days.

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Why haven’t I received my reward for linking an ecommerce platform/payroll software?

Most ecommerce or payroll softwares are linked to your Brex Cash account on their platform, so we don’t have an immediate way to detect the link once it’s been established. Instead, we look for any deposits into your Brex Cash account from that ecommerce or payroll service. This is the only way we can confirm that you’ve successfully linked the software, which is necessary to award your bonus.

We generally look for trial deposits, which are small credits into your Brex Cash account from the ecommerce platform. These are usually initiated by your ecommerce or payroll platform once you’ve linked Brex Cash.

If no trial deposits took place, you may want to reach out to your ecommerce or payroll provider to make sure the link was established successfully. You can also manually initiate a deposit from your ecommerce provider into your Brex Cash account, which will also allow us to see that the two are communicating.

Once a deposit occurs, you can expect to receive your bonus points within 7-10 business days.

Was this article helpful?

|

Still can't find what you're looking for?

Chat with us->

Why haven’t I received my reward for linking an ecommerce platform/payroll software?

Most ecommerce or payroll softwares are linked to your Brex Cash account on their platform, so we don’t have an immediate way to detect the link once it’s been established. Instead, we look for any deposits into your Brex Cash account from that ecommerce or payroll service. This is the only way we can confirm that you’ve successfully linked the software, which is necessary to award your bonus.

We generally look for trial deposits, which are small credits into your Brex Cash account from the ecommerce platform. These are usually initiated by your ecommerce or payroll platform once you’ve linked Brex Cash.

If no trial deposits took place, you may want to reach out to your ecommerce or payroll provider to make sure the link was established successfully. You can also manually initiate a deposit from your ecommerce provider into your Brex Cash account, which will also allow us to see that the two are communicating.

Once a deposit occurs, you can expect to receive your bonus points within 7-10 business days.

Was this article helpful?

|

Still can't find what you're looking for?

Chat with us->