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In the Brex dashboard, admins and users can lock, cancel, and issue new cards for themselves or other team members without contacting Brex Support. If your company admin has locked your card, they will need to unlock it in order for your card to be available for use again.

If you don't yet have a physical card, please read How do I request a physical Brex card?.

In this article, we'll cover:

  1. Finding a card

  2. Locking a card

  3. Canceling a card

  4. Replacing a card

Finding a card

Step 1: Under Card on the left side of your Brex dashboard, click Manage cards. If you're an admin looking for a user's card, search for the user's name using the search bar under All cards.

Step 2: Click the ">" next to the card in question, then click "..." which will present you with 4 options: Lock, Cancel, Replace, and Rename

Locking a card

If you want to temporarily lock the card, select Lock. This is a temporary action that can be undone at any time.

Step 1: After clicking Lock, you'll be given a summary of merchants that may be using that card for recurring charges so you can update the card on file for those merchants.

Important: Brex will not automatically transfer the recurring charges–you'll need to temporarily make changes to your payment details wherever they are being used.

Step 2: Review potential recurring transactions and provide a reason for locking the card.

Canceling a card

If you want to cancel a card and don't need a replacement, select Cancel.

Step 1: After clicking Cancel, you'll be given a summary of merchants that may be using that card for recurring charges so you can update the card on file for those merchants.

Important: Brex won't automatically transfer the recurring charges–you'll need to make changes to your payment details wherever they are being used.

Step 2: Review potential recurring transactions and provide a reason for canceling.

Replacing a card

If you want to cancel a card and order a new card, please select Replace.

Step 1: After clicking Replace, you will be given a summary of merchants that may be using that card for recurring charges so you can update the card on file for those merchants.

Important: Brex will not automatically transfer the recurring charges–you'll need to make changes to your payment details wherever they are being used.

Step 2: Provide a shipping address and reason for the replacement.

Step 3: Confirm the preferred shipping address (for physical cards) or provide the new last 4 digits (for virtual cards).

Important: When replacing a virtual card, the new card credentials will immediately replace the existing virtual card on the dashboard. If you click on the virtual card, you should see a brand new card number, expiration date, and CVV.

The user will receive an email confirmation for each of these card actions, which will vary depending on who took action on the card.

In the Brex dashboard, admins and users can lock, manage PINs, and issue new cards for themselves and other team members without contacting Brex Support. If your company admin has locked your card, they will need to unlock it in order for your card to be available for use again.

If you don't yet have a physical card, please read How do I request a physical Brex card?.

In this article, we'll cover:

  1. Finding a card

  2. Locking a card

  3. Setting or resetting a PIN

  4. Replacing a card

Finding a card

Step 1: Click Your Wallet on the left side of your Brex dashboard. If you're an admin looking for a user's card, search for their name using the search bar under All cards.

Step 2: Click the "...” next to the card in question, which will present you with 3 options: Lock, Reset PIN, and Replace.

Locking a card

If you want to temporarily lock the card, select Lock. This is a temporary action that can be undone at any time.

Step 1: After clicking Lock, you'll be given a summary of merchants that may be using that card for recurring charges so you can update the card on file for those merchants.

Important: Brex will not automatically transfer the recurring charges–you'll need to temporarily make changes to your payment details wherever they are being used.

Step 2: Review potential recurring transactions and provide a reason for locking the card.

Setting or resetting a PIN

If you want to set or update the PIN of the card, select Set PIN (or Reset PIN). You can change your PIN at any time via the Brex dashboard or mobile app.


Note: Only physical Brex cards can have assigned PINs.

Replacing a card

If you want to cancel a card and order a new card, please select Replace.

Step 1: After clicking Replace, you will be given a summary of merchants that may be using that card for recurring charges so you can update the card on file for those merchants.

Important: Brex will not automatically transfer the recurring charges–you'll need to make changes to your payment details wherever they are being used.

Step 2: Provide a shipping address and reason for the replacement.

Step 3: Confirm the preferred shipping address (for physical cards) or provide the new last 4 digits (for virtual cards).

Important: When replacing a virtual card, the new card credentials will immediately replace the existing virtual card on the dashboard. If you click on the virtual card, you should see a brand new card number, expiration date, and CVV.

The user will receive an email confirmation for each of these card actions, which will vary depending on who took action on the card.

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