How are Brex software as a service (SaaS) invoices billed and collected?


Brex Plus Users of our Plus experience are billed for usage of the software. The following provides insight into how you can expect payment periods and billing collections to work.

Note: If you have questions about your invoice or want to onboard Brex as a supplier, contact ar@brex.com.

Billing

Plus usage is billed in one of two ways. We’ll either use arrears with net 30 terms, which means the bill is for the previous month’s usage with payment due 30 days after the invoice date, or you’ll be billed upfront. You can reference your contract for more information.

Note that Brex corporate card statements are billed separately and collected automatically via the ACH details you have on file. You can find more information about card billing here. Plus expense management software is billed separately.

Recurring charges are the amounts agreed upon in your Brex Empower™ contract and will be consistent month to month. These charges appear as Users.

Overages are priced based on the terms of your specific contract.

Overage charges are for any provisioned user use that exceeds the committed amount. For example, suppose the contract amount was for 50 users, but you had 75 users in the month. In that case, two lines would appear: 50 users (these are the recurring commitment) listed as Users, and the incremental 25 users listed as Users - Overages.

View Bill

As an admin, you can view your upcoming Brex bill by going to Company settings > Billing. Card statements are available in a separate dashboard.

In the Outstanding invoice section, you’ll see outstanding payments, billing period, total invoice amount, due date, payment status, payment method, and billing email.

If you want more information on a specific bill, click View payment details beside it. You can also download an invoice by clicking Download invoice at the top right.

You’ll find details on how your account is being used in the Current Usage section, including the total number of billed domestic and international users on your account. If you have Brex travel enabled, then you’ll be able to view the total number of trips booked this month and also for the year.

Your past paid invoices are located at the bottom of the page, where you can click to view details in full. If you are paying for Empower by sending Brex payments via wire/ACH, you can also find remittance instructions here.

Payment

Brex accepts both ACH and wire payments for Empower. Routing and account numbers for payments can be found on each invoice.

Please include your invoice number in the memo line to allow for quick application of payments to invoices.

Tax

For the 2024 tax year and going forward, Brex is obligated to collect and remit sales tax for applicable products. The US sales tax is applicable to all invoiced charges for software-as-a-service (SaaS) products, including implementation. If you use cloud-based software, you may be subject to pay additional sales or use tax. The details can be found in the respective state’s tax authority portal.

Note: If you have questions about the US sales tax collection, refunds, or exemptions, please contact your Brex representative or our finance support team at tax@brex.com.

Exemption documents

The US sales tax is applied to all taxable orders where valid exemption documentation has not been made available to Brex.

If you have a valid exemption documentation covering the period of purchase, please contact ar@brex.com within 30 days of payment for a refund. To obtain a refund outside of the 30-day window, please contact your local state tax authority or amend your sales tax return directly with your local revenue authorities.

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