Customer experience and retention is king in a down market. In this session, Brex Chief Customer Officer Roli Saxena and Zendesk VP of Startups Kristen Durham will discuss how to leverage your customer data to build a comprehensive customer health score program. They will also deep dive into shifting your product offering to enable customers to save money, save time, and run their business better.
Roli Saxena: An engineer by training, she started her career on the Product side. But with a desire to solve big, challenging business problems, she branched out to a variety of Go to Market roles at different companies. Before Brex, Roli led North America Sales and Global Success teams at LinkedIn during their hyper-growth.
Kristen Durham: VP of Startup Initiatives at Zendesk. She worked for Silicon Valley Bank building their VC and technology banking practices in Latin America, China, and other emerging markets.