What causes my card to lock on its own?

Your security is important to us. Any suspicious transactions will be flagged by our team. If you try to use your card again at the same merchant that triggered the initial lock, your card will likely be locked again. Please review our Platform Agreement which highlights the terms and conditions of merchants that are supported with us.

If you can confirm that this merchant falls within our Platform Agreement, feel free to try using a different card (physical or virtual) to complete the transaction or reach out to us to see if we can troubleshoot further.

Incorrect CVV

When your card’s CVV has been entered incorrectly 3 consecutive times, the payment processor, I2C, will block access to your card for 24 hours. This is the case with Mastercard and is a security measure to help protect your cards from fraud attempts. Once the card is locked, there isn’t a way to bypass it until the 24 hours have passed. In the meantime, we recommend using another one of your Brex cards to make transactions.

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