Brex | Why did Brex decide to stop serving traditional small businesses?
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Why did Brex decide to stop serving traditional small businesses?


With Empower, we made the difficult decision to no longer serve smaller businesses and focus on our core: serving startups and scaled companies. We realized we couldn’t serve companies of all sizes well at the same time, and focus was the only way to deliver a level of service we’re proud of.

Our products are designed for companies that have or will soon reach some level of scale, and inevitably face challenges such as fast-growing headcount, global workforces or significant cash to manage.

We understand changes in financial services can be disruptive, and we are deeply sorry for the impact this may have on those businesses affected. We want to help make the transition as smooth as possible and have outlined below additional context and next steps.

If I received a message that my account will be closed, what are the next steps?

Brex accounts of small business customers that have been notified will remain active and customers can continue transacting on their Brex cards until August 15, 2022. We encourage users to transfer their Brex Cash account balance to a connected bank account or alternative platform before that date.

For instructions on transfers, please read How do I send a payment with my Brex Cash account?.

We ask that customers with a negative account balance initiate a transfer from an external account for the amount owed before August 15.

Rewards points need to be redeemed as soon as possible since unused rewards will be lost after accounts have been closed. To learn more about redemption options, please read How do I redeem my Brex points?.

How can I appeal this decision?

The customers who get the most value from Brex are the ones that have (or will have) the challenges of scaled companies. We feel confident in delivering a best-in-class service to customers who meet any of the following criteria:

  • Received an equity investment of any amount (accelerator, angel, VC or web3 token);

  • More than $1 million a year in revenue;

  • More than 50 employees;

  • More than $500k in cash;

  • Tech startups who are on a path to meeting the criteria above, and are referred by an existing customer or partner.

If you meet any of these criteria, please send us any documentation that confirms your eligibility to reopen@brex.com.


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Open an account

Why did Brex decide to stop serving traditional small businesses?


With Empower, we made the difficult decision to no longer serve smaller businesses and focus on our core: serving startups and scaled companies. We realized we couldn’t serve companies of all sizes well at the same time, and focus was the only way to deliver a level of service we’re proud of.

Our products are designed for companies that have or will soon reach some level of scale, and inevitably face challenges such as fast-growing headcount, global workforces or significant cash to manage.

We understand changes in financial services can be disruptive, and we are deeply sorry for the impact this may have on those businesses affected. We want to help make the transition as smooth as possible and have outlined below additional context and next steps.

If I received a message that my account will be closed, what are the next steps?

Brex accounts of small business customers that have been notified will remain active and customers can continue transacting on their Brex cards until August 15, 2022. We encourage users to transfer their Brex Cash account balance to a connected bank account or alternative platform before that date.

For instructions on transfers, please read How do I send a payment with my Brex Cash account?.

We ask that customers with a negative account balance initiate a transfer from an external account for the amount owed before August 15.

Rewards points need to be redeemed as soon as possible since unused rewards will be lost after accounts have been closed. To learn more about redemption options, please read How do I redeem my Brex points?.

How can I appeal this decision?

The customers who get the most value from Brex are the ones that have (or will have) the challenges of scaled companies. We feel confident in delivering a best-in-class service to customers who meet any of the following criteria:

  • Received an equity investment of any amount (accelerator, angel, VC or web3 token);

  • More than $1 million a year in revenue;

  • More than 50 employees;

  • More than $500k in cash;

  • Tech startups who are on a path to meeting the criteria above, and are referred by an existing customer or partner.

If you meet any of these criteria, please send us any documentation that confirms your eligibility to reopen@brex.com.


Was this article helpful?

|

Still can't find what you're looking for?

Chat with us->
Open an account

Why did Brex decide to stop serving traditional small businesses?


With Empower, we made the difficult decision to no longer serve smaller businesses and focus on our core: serving startups and scaled companies. We realized we couldn’t serve companies of all sizes well at the same time, and focus was the only way to deliver a level of service we’re proud of.

Our products are designed for companies that have or will soon reach some level of scale, and inevitably face challenges such as fast-growing headcount, global workforces or significant cash to manage.

We understand changes in financial services can be disruptive, and we are deeply sorry for the impact this may have on those businesses affected. We want to help make the transition as smooth as possible and have outlined below additional context and next steps.

If I received a message that my account will be closed, what are the next steps?

Brex accounts of small business customers that have been notified will remain active and customers can continue transacting on their Brex cards until August 15, 2022. We encourage users to transfer their Brex Cash account balance to a connected bank account or alternative platform before that date.

For instructions on transfers, please read How do I send a payment with my Brex Cash account?.

We ask that customers with a negative account balance initiate a transfer from an external account for the amount owed before August 15.

Rewards points need to be redeemed as soon as possible since unused rewards will be lost after accounts have been closed. To learn more about redemption options, please read How do I redeem my Brex points?.

How can I appeal this decision?

The customers who get the most value from Brex are the ones that have (or will have) the challenges of scaled companies. We feel confident in delivering a best-in-class service to customers who meet any of the following criteria:

  • Received an equity investment of any amount (accelerator, angel, VC or web3 token);

  • More than $1 million a year in revenue;

  • More than 50 employees;

  • More than $500k in cash;

  • Tech startups who are on a path to meeting the criteria above, and are referred by an existing customer or partner.

If you meet any of these criteria, please send us any documentation that confirms your eligibility to reopen@brex.com.


Was this article helpful?

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Still can't find what you're looking for?

Chat with us->