Brex Empower Platform
How do I modify my Brex travel trip?
Note: If your team doesn't have access to Brex travel, an account or card admin can go to Settings > Product Configuration in the dashboard. From here, you can click on Enable travel, or Schedule a call to learn more.
Most modifications to your flight can be done in the Brex dashboard or app.
To change your flight in your Brex dashboard, go to Trips. Click on the trip card that shows your travel itinerary and then Manage reservation. Scroll to the flight you want to modify and click the three dots on the top right of the flight. Then click Change > Edit (the pencil logo).
To change your flight in your Brex app, go to Trips. Tap the trip card that shows your travel itinerary, and then tap the leg of the flight you want to change under Reservations. Scroll down and tap Change flight > Edit (the pencil logo) > Continue.
Depending on the airline policy, some flights may need to be canceled and rebooked instead of changed. Additionally, some self-serve flight options might not be available. If self-serve is not available, or if you’d like help changing your flight from a travel agent, please contact Brex travel support.
Changing your seat
Seat selection policies are determined by the airline and may or may not be available for your flight. For example, Southwest airlines does not allow for the selection of seats. If seat selection is available, you can select seats during the checkout process. You'll also be able to select or change your seat from Trips > Manage reservation in your Brex dashboard or app.
To change your hotel in your Brex dashboard, go to Trips. Click on the trip card that shows your travel itinerary and then Manage reservation. Scroll to the hotel you want to modify and click the three dots on the top right of the hotel, then Change > Edit (the pencil logo).
To change your hotel in your Brex app, go to Trips. Tap the trip card that shows your travel itinerary, and then on the hotel you want to change under Reservations. Scroll down and tap Change hotel > Edit (the pencil logo) > Continue.
Some hotel modifications cannot be done via self-serve, and a chat prompt will open and prompt you to speak with Brex travel support.
Extending your stay
If you have a refundable booking, you may be able to modify it under Trips > Manage reservation. If you don’t see the option, please contact Brex travel support for help extending your stay.
If you have a non-refundable booking, it’s best to make an additional booking for the extra days you want to stay. Once you arrive at the hotel, inform the front desk that you have two reservations and request to remain in the same room for your entire stay.
Contacting your hotel
In some cases, you may need to contact the hotel directly as changes cannot be made in Brex or through Brex travel support. These cases include:
Changing a non-refundable hotel booking
Changing a refundable hotel booking after the change/cancel until date specified by the hotel
Changing a refundable or non-refundable hotel booking on or after the check-in date
Requesting a refund or cancellation penalty waiver for a non-refundable booking or a refundable booking past the change/cancel until date specified by the hotel's policy
Canceling your hotel booking after the check-in date
Changing rental cars
If you need to make a change to your rental car reservation, cancel your existing booking and make a new one.
Note: Changes can no longer be made through Brex once you have picked up the rental car. If you need to make a change to the reservation after pickup date/time, please contact the rental car provider directly.