# Contact and support

Get answers to all of your questions regarding Brex

**URL Source:** https://www.brex.com/support/contact-and-support

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## Overview

Our teams are here to assist with whatever you need. Browse the sections below to find the best way to connect with the right team for your question.  
  
Interested in creating an account?

- [See a demo](https://www.brex.com/book-a-demo)
- [Get started](https://www.brex.com/signup)

![YouTube Video](https://www.youtube.com/watch?v=cr9mmwBpn2I)

Depending on the nature of your request, we have different groups standing by to help support and listen.

| Support channel | All Customers | Eligible Customers |
| --- | --- | --- |
| All users can contact live support 24/7 | √ | √ |
| Admins and bookkeepers can contact dedicated support specialists within business hours | √ |
| Admins and bookkeepers receive a designated support specialist within business hours | √ |

## Live support

Brex Support is available 24 hours, seven days a week, to help with any account questions via chat, email, phone, SMS, or WhatsApp. [Start a chat](https://dashboard.brex.com/?chat=true&_ga=2.196408165.833366063.1611515196-398719862.1610390577) or send us a message directly from your dashboard. You can find all of our contact information by clicking _Support_ in your dashboard’s top right corner.  
  
We have three product plan types, broken down in the table below. Depending on your Brex plan, you have access to the following support channels:

## VIP support

<!-- plans: Enterprise -->

Admins and bookkeepers can directly contact the VIP Support team, who are experts on the admin and bookkeeper experience. You can contact VIP Support via email or phone, or you can schedule a Zoom call. You can always continue to contact our general support team as well via chat, email, phone, SMS, or WhatsApp.

Our VIP Support team is available from 5 a.m. to 5 p.m. PST, but if you need help outside of business hours, you can schedule a call with them at a later time or contact general support for immediate assistance.

Access the team’s contact information by clicking _Support_ in the top-right corner of your dashboard.

## Travel support

Contact Travel support, available 24 hours, seven days a week, using one of the following methods:

**Chat:** Open the Support Hub by clicking _Support _from the top-right corner of your Brex dashboard. Under the** Travel Support** section, click _Live chat_.  
**Phone: **Call +1 (800)-610-7379  
**Email:** support@travel.brex.com

## Rewards

### Gift Cards

If you need help with a gift card redemption, click Support in the top right of your dashboard and contact our general support team.  
  
If you have already redeemed points for a gift card, reach out to the Tango Support Team going to help.tangocard.com and opening the chat window on the lower right. You can also send an email to cs@tangocard.com or call 877.558.2646 (Mon-Fri 6am-5pm PT).

## Find support contact information

### In your dashboard

**Step 1:** In your Brex dashboard, click _Support_ at the top right of your screen.  
  
**Step 2:** Go to the support section that best fits your needs—_General Support_, _Dedicated Support_, or _Travel Support_.  
  
You can also open a chat to Brex Support in _Trips _> _Manage reservation _or from the details window after clicking a specific card expense in your _Wallet_.

### In your app

**Step 1: **In your Brex dashboard, tap Support at the top right of your screen.  
  
**Step 2: **Choose your preferred way to connect with an agent:

- **Chat:** Tap _Chat_ and then Live chat under _General support_ or _Travel support_.
- **Phone:** Tap _Call_ and press the number next to _General support_ or _Travel support_
- **Email:** Tap _Email_ and then click _General support _to send an email directly from the app or see the Travel support email address.

Brex travel support can also be reached within _Trips > Reservations > Contact an agent_.

## Early Access

Brex will roll out features that are available for early access. These features are in beta development and allow Brex to build products centric to your feedback. To enable features in early access and participate:

**Step 1:** Go to Company Settings > Early access

**Step 2: **Toggle on the feature you are interested in.

  
**Note: **Early access features may differ from the completed feature functionality. Brex welcomes your engagement and feedback. To provide feedback, click the _beta _icon on the feature you are testing.

## Help with something else?

- Careers - [careers@brex.com](mailto:careers@brex.com)
- Press - [press@brex.com](mailto:press@brex.com)
- General Inquiries -  [Start a chat](https://dashboard.brex.com/?chat=true&_ga=2.196408165.833366063.1611515196-398719862.1610390577)