Manager, Customer Success (Remote) | Career Opportunities | Brex
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Manager, Customer Success (Remote)

Manager, Customer Success (Remote)

Why join us

Brex is reimagining financial systems so every growing company can realize their full potential. As the financial OS, we’re building software and services in one place—disrupting long-entrenched institutions with products and experiences that better serve the ambitions of our customers.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer Success  at Brex

Customer Success is a new team at Brex which we are building out to better support our customers grow with Brex.

What you’ll do

As Manager, Customer Success you will help build out and lead a team of Customer Success Managers at Brex. Customer Success is responsible for ensuring Brex’s top customers receive consistent, excellent, uninterrupted service from Brex’s suite of Financial OS products. 

Responsibilities 

  • Directly mentor, support, and oversee a team of Customer Success Managers
  • Own and be measured on team-based metrics
  • Build strong, trusting relationships with Relationship Management teams
  • Build out the foundational tooling required to scale the team and ensure they are set up for success
  • Partner with all customer facing teams (Marketing, CX, Sales and RM) to ensure the customer journey on Brex is seamless
  • Working closely with Engineering Product and Design teams to ensure customer issues are brought to the forefront and Brex builds the best possible product for our customers
  • Define and iterate on performance measurement systems for the CSM team
  • Help attract, recruit and develop the best CSMs in the world

Requirements

  • 8+ years in a customer facing role
  • Min. of 4 years in a managerial or leadership capacity in the financial industry
  • Experienced in managing a team with a performance quota
  • Overseen setup or maintenance of technical systems (e.g. Customer Success Automation platforms or similar)
  • Familiar with customer listening or Voice of the Customer programs and methodologies. 
See Life @ Brex->
Open an account

Careers

Manager, Customer Success (Remote)

Manager, Customer Success (Remote)

Why join us

Brex is reimagining financial systems so every growing company can realize their full potential. As the financial OS, we’re building software and services in one place—disrupting long-entrenched institutions with products and experiences that better serve the ambitions of our customers.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer Success  at Brex

Customer Success is a new team at Brex which we are building out to better support our customers grow with Brex.

What you’ll do

As Manager, Customer Success you will help build out and lead a team of Customer Success Managers at Brex. Customer Success is responsible for ensuring Brex’s top customers receive consistent, excellent, uninterrupted service from Brex’s suite of Financial OS products. 

Responsibilities 

  • Directly mentor, support, and oversee a team of Customer Success Managers
  • Own and be measured on team-based metrics
  • Build strong, trusting relationships with Relationship Management teams
  • Build out the foundational tooling required to scale the team and ensure they are set up for success
  • Partner with all customer facing teams (Marketing, CX, Sales and RM) to ensure the customer journey on Brex is seamless
  • Working closely with Engineering Product and Design teams to ensure customer issues are brought to the forefront and Brex builds the best possible product for our customers
  • Define and iterate on performance measurement systems for the CSM team
  • Help attract, recruit and develop the best CSMs in the world

Requirements

  • 8+ years in a customer facing role
  • Min. of 4 years in a managerial or leadership capacity in the financial industry
  • Experienced in managing a team with a performance quota
  • Overseen setup or maintenance of technical systems (e.g. Customer Success Automation platforms or similar)
  • Familiar with customer listening or Voice of the Customer programs and methodologies. 
See Life @ Brex->
Open an account

Careers

Manager, Customer Success (Remote)

Manager, Customer Success (Remote)

Why join us

Brex is reimagining financial systems so every growing company can realize their full potential. As the financial OS, we’re building software and services in one place—disrupting long-entrenched institutions with products and experiences that better serve the ambitions of our customers.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer Success  at Brex

Customer Success is a new team at Brex which we are building out to better support our customers grow with Brex.

What you’ll do

As Manager, Customer Success you will help build out and lead a team of Customer Success Managers at Brex. Customer Success is responsible for ensuring Brex’s top customers receive consistent, excellent, uninterrupted service from Brex’s suite of Financial OS products. 

Responsibilities 

  • Directly mentor, support, and oversee a team of Customer Success Managers
  • Own and be measured on team-based metrics
  • Build strong, trusting relationships with Relationship Management teams
  • Build out the foundational tooling required to scale the team and ensure they are set up for success
  • Partner with all customer facing teams (Marketing, CX, Sales and RM) to ensure the customer journey on Brex is seamless
  • Working closely with Engineering Product and Design teams to ensure customer issues are brought to the forefront and Brex builds the best possible product for our customers
  • Define and iterate on performance measurement systems for the CSM team
  • Help attract, recruit and develop the best CSMs in the world

Requirements

  • 8+ years in a customer facing role
  • Min. of 4 years in a managerial or leadership capacity in the financial industry
  • Experienced in managing a team with a performance quota
  • Overseen setup or maintenance of technical systems (e.g. Customer Success Automation platforms or similar)
  • Familiar with customer listening or Voice of the Customer programs and methodologies. 
See Life @ Brex->