Customer Success Manager (Remote) | Career Opportunities | Brex
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Customer Success Manager (Remote)

Customer Success Manager (Remote)

Why join us

Brex is reimagining financial systems so every growing company can realize their full potential. As the financial OS, we’re building software and services in one place—disrupting long-entrenched institutions with products and experiences that better serve the ambitions of our customers.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer Experience at Brex

The Customer Experience (CX) team provides our customers with constant, live support as they build and grow their businesses. Our team is a passionate group that understands how to give customers a seamless support experience. In communication with our customers daily, we have the opportunity to provide insights and feedback, as well as identify process improvements to our partner teams—sales, products, operations, and engineering. We prioritize customer retention, which we accomplish by keeping high standards for how we serve our customers and making sure they leave every conversation satisfied and inspired.

What you’ll do

As Customer Success Manager you will work closely with one or more Relationship Managers and a portfolio of named customers to ensure that they are able to reach their business goals with Brex. In conjunction with their Relationship Manager, you will ensure their experience with Brex is seamless. This includes responding to customer requests, proactively reaching out as needed and working with other stakeholders at Brex.

Responsibilities

  • Always have complete knowledge of the status of the customer
  • Monitor the account through cases, account health triggers and other on-going, customized alerts
  • Always ensure customers have a sufficient credit limit
  • Reach out to the customer proactively for certain predefined criteria
  • Work closely with the RM team to ensure each customer has a seamless experience using Brex
  • Work closely with the Priority Support team to ensure customer issues are resolved in a timely fashion
  • Advocate for the customer when needed across EPD teams

Requirements

  • At least 2 years of experience in a customer-facing role
  • Experience within SaaS, FinTech, or Financial Industry 
  • At least 1 year experience as a Customer Success Manager or Account Manager where you were measured on account retention
  • Passionate about working with customers to ensure they achieve their goals
  • You see yourself as a relationship and business builder - and have a proven track record of doing this with external and internal parties
  • Bachelor degree
See Life @ Brex->
Open an account

Careers

Customer Success Manager (Remote)

Customer Success Manager (Remote)

Why join us

Brex is reimagining financial systems so every growing company can realize their full potential. As the financial OS, we’re building software and services in one place—disrupting long-entrenched institutions with products and experiences that better serve the ambitions of our customers.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer Experience at Brex

The Customer Experience (CX) team provides our customers with constant, live support as they build and grow their businesses. Our team is a passionate group that understands how to give customers a seamless support experience. In communication with our customers daily, we have the opportunity to provide insights and feedback, as well as identify process improvements to our partner teams—sales, products, operations, and engineering. We prioritize customer retention, which we accomplish by keeping high standards for how we serve our customers and making sure they leave every conversation satisfied and inspired.

What you’ll do

As Customer Success Manager you will work closely with one or more Relationship Managers and a portfolio of named customers to ensure that they are able to reach their business goals with Brex. In conjunction with their Relationship Manager, you will ensure their experience with Brex is seamless. This includes responding to customer requests, proactively reaching out as needed and working with other stakeholders at Brex.

Responsibilities

  • Always have complete knowledge of the status of the customer
  • Monitor the account through cases, account health triggers and other on-going, customized alerts
  • Always ensure customers have a sufficient credit limit
  • Reach out to the customer proactively for certain predefined criteria
  • Work closely with the RM team to ensure each customer has a seamless experience using Brex
  • Work closely with the Priority Support team to ensure customer issues are resolved in a timely fashion
  • Advocate for the customer when needed across EPD teams

Requirements

  • At least 2 years of experience in a customer-facing role
  • Experience within SaaS, FinTech, or Financial Industry 
  • At least 1 year experience as a Customer Success Manager or Account Manager where you were measured on account retention
  • Passionate about working with customers to ensure they achieve their goals
  • You see yourself as a relationship and business builder - and have a proven track record of doing this with external and internal parties
  • Bachelor degree
See Life @ Brex->
Open an account

Careers

Customer Success Manager (Remote)

Customer Success Manager (Remote)

Why join us

Brex is reimagining financial systems so every growing company can realize their full potential. As the financial OS, we’re building software and services in one place—disrupting long-entrenched institutions with products and experiences that better serve the ambitions of our customers.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer Experience at Brex

The Customer Experience (CX) team provides our customers with constant, live support as they build and grow their businesses. Our team is a passionate group that understands how to give customers a seamless support experience. In communication with our customers daily, we have the opportunity to provide insights and feedback, as well as identify process improvements to our partner teams—sales, products, operations, and engineering. We prioritize customer retention, which we accomplish by keeping high standards for how we serve our customers and making sure they leave every conversation satisfied and inspired.

What you’ll do

As Customer Success Manager you will work closely with one or more Relationship Managers and a portfolio of named customers to ensure that they are able to reach their business goals with Brex. In conjunction with their Relationship Manager, you will ensure their experience with Brex is seamless. This includes responding to customer requests, proactively reaching out as needed and working with other stakeholders at Brex.

Responsibilities

  • Always have complete knowledge of the status of the customer
  • Monitor the account through cases, account health triggers and other on-going, customized alerts
  • Always ensure customers have a sufficient credit limit
  • Reach out to the customer proactively for certain predefined criteria
  • Work closely with the RM team to ensure each customer has a seamless experience using Brex
  • Work closely with the Priority Support team to ensure customer issues are resolved in a timely fashion
  • Advocate for the customer when needed across EPD teams

Requirements

  • At least 2 years of experience in a customer-facing role
  • Experience within SaaS, FinTech, or Financial Industry 
  • At least 1 year experience as a Customer Success Manager or Account Manager where you were measured on account retention
  • Passionate about working with customers to ensure they achieve their goals
  • You see yourself as a relationship and business builder - and have a proven track record of doing this with external and internal parties
  • Bachelor degree
See Life @ Brex->