Developer Support Specialist (Remote) | Career Opportunities | Brex
Open an account

Careers

Developer Support Specialist (Remote)

Developer Support Specialist (Remote)

Why join us

Brex is reimagining financial systems so every growing company can realize their full potential. As the financial OS, we’re building software and services in one place—disrupting long-entrenched institutions with products and experiences that better serve the ambitions of our customers.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer Experience At Brex 

The Customer Experience (CX) team provides our customers with constant, live support as they build and grow their businesses. Our team is a passionate group that understands how to give customers a seamless support experience. In communication with our customers daily, we have the opportunity to provide insights and feedback, as well as identify process improvements to our partner teams—sales, products, operations, and engineering. We prioritize customer retention, which we accomplish by keeping high standards for how we serve our customers and making sure they leave every conversation satisfied and inspired.

What You'll Do

Brex is soon launching a full suite of APIs to empower our customers and partners to never-before seen things in the finance world. Our customers have been eagerly awaiting this launch, and we’re very excited for what we’re going to be launching!

As a Developer Support Specialists, you are the front-line specialist supporting developers to be successful when using Brex’s API.  This role is a hybrid position consisting of relations with external developers and working closely with Brex’s internal engineering, product and design teams. Day-to-day, you work directly with external developers to advise on best practices, improve self-serve content, and investigate technical issues. You will also be partnering with internal engineering and design teams, relaying feedback and working to ensure Brex’s APIs are as developer-friendly as possible.  As the first Developer Support Specialist at Brex, you’ll be helping shape the direction of the team.

Responsibilities

  • Provide direct technical support to developers using Brex’s APIs, delivering the highest level of developer satisfaction.
  • Work closely with engineering, product and design teams to ensure feedback from developers is captured and, where appropriate, used to build, drive and improve our tools and processes.
  • Develop self-service options by creating and maintaining code samples, tutorials, and guides.

Requirements

  • Excellent problem solving, troubleshooting and debugging skills
  • Good customer-centric attitude 
  • Excellent communication skills both written and verbal. Able to communicate complex technical issues via email and in person
  • Bachelor's degree in related field or equivalent work experience
  • Ability to hold yourself and the team to high standards
  • Experience in a customer facing role in the past (this does not need to be a technical customer-facing role).

Bonus Points

  • Understanding financial systems and services
  • Familiarity with programming languages 
  • Experience working with SQL or NoSQL databases
  • Experience working with REST or GraphQL API calls
  • Familiarity with software engineering development cycles 
  • Experience working with backend programming languages (Java, Kotlin, Python)
Open an account

Careers

Developer Support Specialist (Remote)

Developer Support Specialist (Remote)

Why join us

Brex is reimagining financial systems so every growing company can realize their full potential. As the financial OS, we’re building software and services in one place—disrupting long-entrenched institutions with products and experiences that better serve the ambitions of our customers.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer Experience At Brex 

The Customer Experience (CX) team provides our customers with constant, live support as they build and grow their businesses. Our team is a passionate group that understands how to give customers a seamless support experience. In communication with our customers daily, we have the opportunity to provide insights and feedback, as well as identify process improvements to our partner teams—sales, products, operations, and engineering. We prioritize customer retention, which we accomplish by keeping high standards for how we serve our customers and making sure they leave every conversation satisfied and inspired.

What You'll Do

Brex is soon launching a full suite of APIs to empower our customers and partners to never-before seen things in the finance world. Our customers have been eagerly awaiting this launch, and we’re very excited for what we’re going to be launching!

As a Developer Support Specialists, you are the front-line specialist supporting developers to be successful when using Brex’s API.  This role is a hybrid position consisting of relations with external developers and working closely with Brex’s internal engineering, product and design teams. Day-to-day, you work directly with external developers to advise on best practices, improve self-serve content, and investigate technical issues. You will also be partnering with internal engineering and design teams, relaying feedback and working to ensure Brex’s APIs are as developer-friendly as possible.  As the first Developer Support Specialist at Brex, you’ll be helping shape the direction of the team.

Responsibilities

  • Provide direct technical support to developers using Brex’s APIs, delivering the highest level of developer satisfaction.
  • Work closely with engineering, product and design teams to ensure feedback from developers is captured and, where appropriate, used to build, drive and improve our tools and processes.
  • Develop self-service options by creating and maintaining code samples, tutorials, and guides.

Requirements

  • Excellent problem solving, troubleshooting and debugging skills
  • Good customer-centric attitude 
  • Excellent communication skills both written and verbal. Able to communicate complex technical issues via email and in person
  • Bachelor's degree in related field or equivalent work experience
  • Ability to hold yourself and the team to high standards
  • Experience in a customer facing role in the past (this does not need to be a technical customer-facing role).

Bonus Points

  • Understanding financial systems and services
  • Familiarity with programming languages 
  • Experience working with SQL or NoSQL databases
  • Experience working with REST or GraphQL API calls
  • Familiarity with software engineering development cycles 
  • Experience working with backend programming languages (Java, Kotlin, Python)

Careers

Developer Support Specialist (Remote)

Developer Support Specialist (Remote)

Why join us

Brex is reimagining financial systems so every growing company can realize their full potential. As the financial OS, we’re building software and services in one place—disrupting long-entrenched institutions with products and experiences that better serve the ambitions of our customers.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer Experience At Brex 

The Customer Experience (CX) team provides our customers with constant, live support as they build and grow their businesses. Our team is a passionate group that understands how to give customers a seamless support experience. In communication with our customers daily, we have the opportunity to provide insights and feedback, as well as identify process improvements to our partner teams—sales, products, operations, and engineering. We prioritize customer retention, which we accomplish by keeping high standards for how we serve our customers and making sure they leave every conversation satisfied and inspired.

What You'll Do

Brex is soon launching a full suite of APIs to empower our customers and partners to never-before seen things in the finance world. Our customers have been eagerly awaiting this launch, and we’re very excited for what we’re going to be launching!

As a Developer Support Specialists, you are the front-line specialist supporting developers to be successful when using Brex’s API.  This role is a hybrid position consisting of relations with external developers and working closely with Brex’s internal engineering, product and design teams. Day-to-day, you work directly with external developers to advise on best practices, improve self-serve content, and investigate technical issues. You will also be partnering with internal engineering and design teams, relaying feedback and working to ensure Brex’s APIs are as developer-friendly as possible.  As the first Developer Support Specialist at Brex, you’ll be helping shape the direction of the team.

Responsibilities

  • Provide direct technical support to developers using Brex’s APIs, delivering the highest level of developer satisfaction.
  • Work closely with engineering, product and design teams to ensure feedback from developers is captured and, where appropriate, used to build, drive and improve our tools and processes.
  • Develop self-service options by creating and maintaining code samples, tutorials, and guides.

Requirements

  • Excellent problem solving, troubleshooting and debugging skills
  • Good customer-centric attitude 
  • Excellent communication skills both written and verbal. Able to communicate complex technical issues via email and in person
  • Bachelor's degree in related field or equivalent work experience
  • Ability to hold yourself and the team to high standards
  • Experience in a customer facing role in the past (this does not need to be a technical customer-facing role).

Bonus Points

  • Understanding financial systems and services
  • Familiarity with programming languages 
  • Experience working with SQL or NoSQL databases
  • Experience working with REST or GraphQL API calls
  • Familiarity with software engineering development cycles 
  • Experience working with backend programming languages (Java, Kotlin, Python)